Privacy notice : Traffic and road safety

Who we are

Communities Section,
Commissioning and Strategy,
Royal Borough of Windsor and Maidenhead
Town Hall, Maidenhead, SL6 1RF.

The lawful basis for processing the information

Main Primary legislation

Control of Pollution Act 1974.
Highways Act 1980.
Road Traffic Act 1988.
New Roads and Street Works Act 1991.
Road Traffic Reduction Act 1997.
Road Traffic Reduction (National Targets) Act 1998.
Road Traffic Act 2000.
The Transport Act 2000.
Railways and Transport Safety Act 2003.
Traffic Management Act 2004.

Secondary Legislation

Traffic Signs Regulations and general Directions 1994 and 2002.

How do we collect information from you

Personal data is provided by the customer either by post, telephone, in person or electronically by email or by completing our online forms on the council’s website. Information may also be provided to us from Royal Borough of Windsor and Maidenhead Customer Service Centre and Thames Valley Police.

What type of information is collected from you

Name, address, contact details and nature of enquiry, for example what issue has been reported and details of what has been discussed.

How we use the information you have provided

The information is collected to enable customer enquiries to be resolved (such as further information required) for to enable them to be processed and for highway projects, enforcement and prosecution purposes if required.

Who has access to the information about you

Members of the Commissioning:

Communities section have access to this information, along with authorised used of the JADU Customer Relationship Management system and Confirm asset management database.

Who we may share your information with

Depending on the nature of the enquiry information may be shared with the following:

Royal Borough Internal departments

Commissioning: Communities section.
Planning Enforcement.
Arboriculture team.
Risk and Insurance team.
Shared Legal Services.

External companies

Volker Highways.
Project Centre.

How long we store your information

Permanent retention.

Does your service utilise automated decision making? – No.