Privacy notices: Transport, streets and highways

List of all privacy notices for transport, streets and highway services.

Highway Transport: Privacy notice

Who we are

Commissioning:
Communities Section,
Commissioning and Strategy,
Royal Borough of Windsor and Maidenhead
Town Hall, Maidenhead, SL6 1RF

The lawful basis for processing the information

Main Primary legislation

The Transport Act 1985.

Secondary legislation

Local Authorities (Transport Charges) Regulations 1998.
Public Contracts Regulations 2015.

How do we collect information from you

Personal data is provided by the customer either by post, telephone, in person or electronically by email or by completing our online forms on the council’s website.

Information may also be provided to us from the following

Internal departments

Royal Borough of Windsor and Maidenhead Customer Service Centre.

External companies

Transport operators

  • Courtney Buses.
  • White Bus.
  • People to Places.
  • First Bus.
  • Arriva.
  • Reading buses.

Fleet providers

  • Alphabet (Alphacity)

Project Centre.
Thames Valley Police.

What type of information is collected from you

Depending on the enquiry we collect name, address, contact details, driving licence details, and nature of enquiry.

How we use the information you have provided

The information is collected to enable Transport enquiries to be resolved (such as further information required) for Transport users and fleet users; to enable them to be processed and for enforcement and prosecution purposes if required.

Who has access to the information about you

Members of the Commissioning: Communities section have access to this information, along with authorised used of the JADU Customer Relationship Management system and Confirm asset management database.

Who we may share your information with

Depending on the nature of the enquiry information may be shared with the following:

Royal Borough Internal departments

Commissioning: Communities section.
Customer Service Centre.
Risk and Insurance team.
Human Resources.
Financial Control.

External companies

Project Centre.

Transport operators:

  • Courtney Buses.
  • White Bus.
  • People to Places.
  • First Bus.
  • Arriva.
  • Reading buses.

Fleet providers

  • Alphabet (Alphacity).
  • Lex Autolease.
  • Go Plant.

Thames Valley Police.

How long we store your information

Permanent retention

Does your service utilise automated decision making? – No.