Short Description
IT Service Contract
Reference number
FOI196501-354427
Date
Request
Please can I request answers to the following questions.
• What IT Service management (ITSM) platform are you currently using? (e.g. ServiceNow, BMC, Freshworks, 4ME, Hornbill, ManageEngine, etc) Please provide the platform name.
• When is your current ITSM platform contract due for renewal? Please provide month/year.
• Who (if there is one) is your current supplier of professional and managed services for your ITSM platform?
• How many user licences do you have for your ITSM platform?
• Who is the principal contact for IT Services within your organisation? i.e. Director of IT or Head of Service Delivery. Please provide Linkedin or available contact details (where appropriate).
Response