Accessibility statement

This website is run by the Royal Borough of Windsor and Maidenhead.

We are committed to making our site accessible, inclusive and user friendly for everyone.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts,
  • browser zoom up to 200% without the text spilling off the screen,
  • navigate most of the website using just a keyboard,
  • navigate most of the website using speech recognition software,
  • listen to most of the website using a screen reader (JAWS and NVDA on Windows, VoiceOver on Mac).

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of this website are not fully accessible, in particular: 

  • most of our PDF documents are not fully accessible to screen reader software.
  • you cannot modify the line height or spacing of text.
  • some elements are not keyboard accessible.
  • slider content is not fully accessible with screen readers.
  • there is an issue with colour contrast on slider.
  • some images do not have alternative text.
  • headings are not correctly used on some pages.
  • some contents are not correctly labelled to be used by modern technologies. 

What to do if you cannot access parts of this website

If you need information on this website in a different format please email:

We will contact the service area responsible, they will consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please email:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Royal Borough of Windsor and Maidenhead is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Non-compliance with the accessibility regulations

This website has not been fully tested against the WCAG Guidelines 2.1 as we are in the process of working with our new website provider to fix a number of issues highlighted since going live at the beginning of September 2020. We will then seek further assistance on getting the site fully tested.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard

The content listed below is non-accessible for the following reasons:

  • Using keyboard to move around some pages can go in unexpected directions and out of focus. This fails WCAG 2.1 success criteria 2.1 (Keyboard), 2.4.7 (Focus Visible) and 3.2.1 (Focus).
  • Screen readers do not identify slider content updates. This fails WCAG 2.1 success criteria 1.3.3 (Sensory Characteristics) and 4.1.3 (Status Messages).
  • Low slider contrast ratio. This fails WCAG 2.1 success criteria 1.4.3 (Contrast Minimum). 
  • There are number of links that open new windows or link to external pages without labels to communicate their intensions. This fails WCAG 2.1 success criteria 2.4.4 (Link Purpose).
  • For some non-text content, no alternative text is provided. This fails WCAG 2.1 success criteria 1.1.1 (Non-text Content).
  • Some headings and labels are not informative. This fails WCAG 2.1 success criteria 2.4.6 (Headings and Labels).
  • Some contents are not robust enough to be compatible with current and future technologies. This fails WCAG 2.1 success criteria 4.1.2 (Name, Role, Value)

Content that’s not within the scope of the accessibility regulations

PDFS and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our service. 

What we are doing to improve accessibility

When we update our website we will carefully monitor new content to ensure it meets accessibility standards.

We are also working to improve the accessibility of documents published on the website.

This statement was published in October 2020 and updated in December 2020.  It will be reviewed at least once a year.