This privacy notice is designed to inform data subjects (natural individuals) what personal information about them is collected, for what purposes it is used, who it may be shared with, how long it is kept and how to obtain a copy. This notice explains in general what the Royal Borough of Windsor and Maidenhead do with personal information. More detailed privacy notices are available from each service area to explain more specifically how personal information is processed.
Who is the Royal Borough of Windsor and Maidenhead
We are a unitary authority responsible for all areas of local government within its geographical boundary. We are registered under the Data Protection Act as a Data Controller with the Information Commissioner’s Office.
The council registration reference is: Z6764716
We need to collect and use information to deliver services including:
- statutory public services;
- understanding needs to provide the required services;
- helping us to determine how we are performing at delivering services;
- preventing and detecting fraud, corruption and crime;
- undertaking statutory functions efficiently and effectively;
- meeting our legal obligations including those that relate to equality and diversity;
- processing financial transactions including grants, payments and benefits involving the council, or where we are acting on behalf of other government bodies, e.g. Department for Work and Pensions; or
- protecting individuals.
We may not be able to provide the right services unless we have enough information.
We may need to pass information to other people and organisations who provide a service on our behalf or if there is a lawful basis for doing so. These organisations are obliged to keep information securely, and use it only for specified purposes.
How personal information is obtained
To enable us to deliver the wide range of services it is responsible for information may be obtained from data subjects or provided by other services and partner agencies involved in delivering services.
We may collect information on paper or online forms, by telephone, email or a member of our staff may collect information from you in person.
Information about data subjects may be collected on our behalf by any of our business partners.
How does the borough use the information provided
We use personal information to provide specific services to data subjects. We only use personal information for the purposes for which it has been obtained. Each service publishes a detailed privacy notice explaining how personal information is processed by the service.
All our services have their own service specific privacy notice(s) which further describe how information is used.
Who may the Royal Borough of Windsor and Maidenhead share personal information with and why
We will not share personal information with any other parties, except where required to carry out its statutory duties and functions or where required by law. Details of which information may be shared is contained within each service’s privacy notice.
Who has access to the personal information
Personal information is accessible on a need-to-know basis. Employees and business partners may be granted access and are obliged to respect the confidentiality of personal information.
For how long is personal information retained
Personal information is retained for as long as necessary to deliver the specific services. Other personal information is retained for specific periods defined by legislation. Record retention periods are listed on each services privacy notice.
How to request a copy of personal information
People have a right to request and receive a copy of their personal information. To exercise this right please e-mail or write to:
Data Protection Officer
Royal Borough of Windsor and Maidenhead
Town Hall
St Ives Road
Maidenhead
SL6 1RF
E-mail: dpo@rbwm.gov.uk
NB: It is helpful for a description of the required personal information to be provided in the e-mail or letter including whether all the personal information held by us is required or just that from a particular service.
How the borough keeps personal information safe
Our employees and business partners who have access to and are associated with the processing of personal information are obliged to respect the confidentiality of personal information. All access to personal information is controlled by secure computer logins and passwords.
Personal information will not be disclosed to government institutions and authorities except if required by law or other regulation.
We use a secure transmission method for confidential personal information such as financial or identification data (e.g. credit card details).
How to complain about how the borough processes personal information
We strive to meet the highest standards when collecting and using personal information. Complaints are taken very seriously and data subjects are encouraged to bring any issues to our attention.
To do this either e-mail or write to:
Complaints
Royal Borough of Windsor and Maidenhead
Town Hall, St Ives Road
Maidenhead
SL6 1RF
Tel: 01628 683857
E-mail: complaints@rbwm.gov.uk
Additionally data subjects have a right to complain to the Information Commissioner, the regulatory authority.
The contact details are:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Email: casework@ico.org.uk
https://ico.org.uk
Cookies
Information on cookies can be found in our cookies page.
Please be advised that we are in the process of converting our PDF privacy notices attached at the bottom of this page to webpages. Therefore, you may find that you will need to scroll through the whole page to find what you are looking for.
Children services
- Privacy notice: Bursar support team
- Privacy notice : Children claiming Early Education Funding (EEF)
Commissioning and Communities
- Privacy notice : Address management
- Privacy notice : Flood risk management
- Privacy notice: Getting out and about, prioritising highway repairs pilot project
- Privacy notice : Highway licences
- Privacy notice : Highway projects
- Privacy notice : Highways transport
- Privacy notice : Outbreak management group : Community groups
- Privacy notice : Neighbourhood services
- Privacy notice : Public Space Protection Orders
- Privacy notice : Strategy and Commissioning
- Privacy notice : Traffic and road safety
- Privacy notice : Tree team
- Privacy notice : Weight limit enforcement camera
- Weight Restriction Enforcement ANPR Camera System Policy
Communications
- Privacy notice : COVID-19 enewsletter
- Privacy notice : Events module
- Privacy notice : Film unit
- Privacy notice : Residents enewsletter
Council tax and benefits
COVID-19
- Privacy notice : Transformation and business system team - Community response
- Privacy notice : Lateral Flow Testing (LFT)
- Royal Borough Local Contact Tracing (LCT) Service
Economic growth
Enforcement and partnerships
- Privacy notice : Commercial Services Team
- Privacy notice : Communities, enforcement and protection
- Privacy notice : Community protection team
- Privacy notice : Community safety public spaces protection order consultation
- Privacy notice : Community Wardens
- Privacy notice : Community safety feedback form
- Privacy notice : Community safety survey
- Privacy notice : Environment protection - Uniform records
- Privacy notice : Environmental protection statutory notice files
- Privacy notice : Trading Standards
- Privacy notice : Trading standards: Bird Flu Outbreak information collection
- Privacy notice : Unauthorised encampments
Enjoy Maidenhead
Environment
- Privacy notice : Energy Switch to Save
- Privacy notice : Green Homes Grant - Local Authority Delivery Residential Energy Efficiency Scheme
- Privacy notice : Ordinary Watercourses application form
- Privacy notice : Verge adoption process
Finance
Housing
- Privacy notice : Empty homes
- Privacy notice : Flexible Home Improvement Loans
- Privacy notice : Homes for Ukraine Scheme - Sponsors
- Privacy notice : Housing assistance
- Privacy notice : Housing enabling service
- Privacy notice : Housing interest free loan request
- Privacy notice : Housing options
- Privacy notice: House in multiple occupation licence
- Privacy notice : Local Welfare Provision
- Privacy notice : Rough Sleeping
Human Resources
Insurance and risk management
Law and governance
- Privacy notice : Code of conduct complaints
- Privacy notice : Community Governance Reviews
- Privacy notice : Community right to bid – assets of community value nomination
- Privacy notice : Councillors - Personal data collection
- Privacy notice : Education Admission Appeals
- Privacy notice : Education Appeal Panel Members
- Privacy notice : Elected members
- Privacy notice : Electoral services : Candidates and agents
- Privacy notice : Electoral services : Election staff
- Privacy notice : Electoral services
- Privacy notice : Employment Appeals Panel
- Privacy notice : External Auditors
- Privacy notice : Grants to Voluntary Organisations
- Privacy notice : Home to School Transport : Appeals Panel
- Privacy notice : Independent Remuneration Panel
- Privacy notice : Information Governance
- Privacy notice : Legal services
- Privacy notice : Licensing Panel Sub Committees
- Privacy notice : Members Budgets
- Privacy notice : Outside Bodies
- Privacy notice : Scrutiny suggestion form
- Privacy notice : Parish Councils
- Privacy notice : Petitions
- Privacy notice : Public Speaking
- Privacy notice : Reporting a data security incident or concern
- Privacy notice : Subject access requests
- Privacy notice : Taxi Licensing : Appeals panel
Leisure and Outdoor facilities services
- Privacy notice : Allotments
- Privacy notice : Bulb planting scheme
- Privacy notice : Cemetery : Grave enquiry
- Privacy notice - Cemeteries
- Privacy notice : Public rights of way
- Privacy notice : Sports and Leisure Survey
Library and resident services
- Privacy notice : Advantage card
- Privacy notice : Issuing of Blue Badges
- Privacy notice : Concessionary Bus Pass
- Privacy notice : Desborough Suite Hire
- Privacy notice : Libraries and Customer Contact face-to-face
- Privacy notice : Library Community Room Hire
- Privacy notice : My Account
- Privacy notice : Telephony and Digital
- Privacy notice : Libraries and Resident Services Volunteering
Licensing
- Privacy notice : Consultation on the Royal Borough Statement of Principles under the Gambling Act 2005
- Privacy notice : Licensing service – Alcohol and entertainment licence
- Privacy notice : Licensing service : House to house collections
- Privacy notice : Street trading
- Privacy notice : Taxi licensing
Mayoral events
Museum, arts and local studies
- Privacy notice : Royal Borough Memory Box
- Privacy notice : Museum, Arts and Local Studies Service
- Privacy notice : Volunteering at Windsor & Royal Borough Museum and Royal Windsor Information Centre
Parking
- Privacy notice : Car park report form
- Privacy notice : Parking
- Privacy notice : Parking enforcement request
- Privacy notice : Virtual permits
- Privacy notice: Advantage card parking payment refund
Planning
- Privacy notice : Borough Local Plan Examination Hearings
- Privacy notice: Building Control application process
- Privacy notice : Community Infrastructure Levy and S106 (CIL)
- Privacy notice : Consultations and call for sites
- Privacy notice : Planning application process
- Privacy notice : Planning enforcement
- Privacy notice : Planning Support documents and history
- Privacy notice : Public Access registration
- Privacy notice : Planning: Self-Build Register
Property services
Public Health
- Privacy notice: Health visiting and school nursing services consultation
- Privacy notice : Kickstart your Health Surveys
- Privacy notice : Stop Smoking Service
- Privacy notice : Tier 2 Adult weight management service
Registrars
- Privacy notice : Ceremony feedback form
- Privacy notice : The Register Office
- Privacy notice : Venue licence to conduct marriages
Revenues and benefits
- Privacy notice : Benefits team
- Privacy notice : Council tax, revenues and controls
- Privacy notice : Debt recovery
Social care
- Privacy notice : Deputy and Appointee Team
- Privacy notice : Safeguarding Boards
- Privacy notice : Wellbeing Circles Project : Transformation team
- Privacy notice : World café consultation
Trading standards
Transformation team
- Privacy notice : Maidenhead Resident Survey
- Privacy notice : Pandemic Art Exhibition
- Privacy notice : Website feedback form
Transport
Waste service
- Privacy notice : Van permits
- Privacy notice : Waste Management
- Privacy notice : Waste Recycling Newsletter
Visit Windsor
Your councillors
- Privacy notice : Cllr Amy Tisi
- Privacy notice : Cllr Carole da Costa
- Privacy notice : Cllr Catherine del Campo
- Privacy notice : Cllr Chris Targowski
- Privacy notice : Cllr Clive Baskerville
- Privacy notice : Cllr Ewan Larcombe
- Privacy notice : Cllr Geoff Hill
- Privacy notice : Cllr Gurch Singh
- Privacy notice : Cllr Helen Taylor
- Privacy notice : Cllr Helen Price
- Privacy notice : Cllr John Story
- Privacy notice : Cllr Joshua Reynolds
- Privacy notice : Cllr Julian Sharpe
- Privacy notice : Cllr Karen Davies
- Privacy notice : Cllr Leo Walters
- Privacy notice : Cllr Lynne Jones
- Privacy notice : Cllr Mandy Brar
- Privacy notice : Cllr Mark Howard
- Privacy notice : Cllr Mark Wilson
- Privacy notice : Cllr Maureen Hunt
- Privacy notice : Cllr Neil Knowles
- Privacy notice : Cllr Sayonara Luxton
- Privacy notice : Cllr Simon Bond
- Privacy notice : Cllr Simon Werner
- Privacy notice : Cllr Wisdom da Costa