Privacy notices

This privacy notice is designed to inform data subjects (natural individuals) what personal information about them is collected, for what purposes it is used,  who it may be shared with, how long it is kept and how to obtain a copy. This notice explains in general what the Royal Borough of Windsor and Maidenhead do with personal information. More detailed privacy notices are available from each service area to explain more specifically how personal information is processed.

Who is the Royal Borough of Windsor and Maidenhead

We are a unitary authority responsible for all areas of local government within its geographical boundary. We are registered under the Data Protection Act as a Data Controller with the Information Commissioner’s Office. 

The council registration reference is: Z6764716

We need to collect and use information to deliver services including:

  • statutory public services;
  • understanding needs to provide the required services; 
  • helping us to determine how we are performing at delivering services;
  • preventing and detecting fraud, corruption and crime;
  • undertaking statutory functions efficiently and effectively; 
  • meeting our legal obligations including those that relate to equality and diversity;
  • processing financial transactions including grants, payments and benefits involving the council, or where we are acting on behalf of other government bodies, e.g. Department for Work and Pensions; or
  • protecting individuals.

We may not be able to provide the right services unless we have enough information.

We may need to pass information to other people and organisations who provide a service on our behalf or if there is a lawful basis for doing so. These organisations are obliged to keep information securely, and use it only for specified purposes.

How personal information is obtained:

To enable us to deliver the wide range of services it is responsible for information may be obtained from data subjects or provided by other services and partner agencies involved in delivering services.

We may collect information on paper or online forms, by telephone, email or a member of our staff may collect information from you in person. 

Information about data subjects may be collected on our behalf by any of our business partners.

How does the borough use the information provided:

We use personal information to provide specific services to data subjects. We only use personal information for the purposes for which it has been obtained. Each service publishes a detailed privacy notice explaining how personal information is processed by the service.

All our services have their own service specific privacy notice(s) which further describe how information is used.

Who may the Royal Borough of Windsor and Maidenhead share personal information with and why:

We will not share personal information with any other parties, except where required to carry out its statutory duties and functions or where required by law. Details of which information may be shared is contained within each service’s privacy notice.  

Who has access to the personal information:

Personal information is accessible on a need-to-know basis. Employees and business partners may be granted access and are obliged to respect the confidentiality of personal information. 

For how long is personal information retained:

Personal information is retained for as long as necessary to deliver the specific services. Other personal information is retained for specific periods defined by legislation. Record retention periods are listed on each services privacy notice. 

How to request a copy of personal information:

People have a right to request and receive a copy of their personal information. To exercise this right please e-mail or write to:

Data Protection Officer
Royal Borough of Windsor and Maidenhead
Town Hall
St Ives Road
Maidenhead
SL6 1RF
Tel: 01628 796945
E-mail: dpo@rbwm.gov.uk

NB: It is helpful for a description of the required personal information to be provided in the e-mail or letter including whether all the personal information held by us is required or just that from a particular service.

How the borough keeps personal information safe: 

Our employees and business partners who have access to and are associated with the processing of personal information are obliged to respect the confidentiality of personal information. All access to personal information is controlled by secure computer logins and passwords.

Personal information will not be disclosed to government institutions and authorities except if required by law or other regulation. 

We use a secure transmission method for confidential personal information such as financial or identification data (e.g. credit card details). 

How to complain about how the borough processes personal information:

We strive to meet the highest standards when collecting and using personal information. Complaints are taken very seriously and data subjects are encouraged to bring any issues to our attention. 

To do this either e-mail or write to:

Complaints
Royal Borough of Windsor and Maidenhead
Town Hall, St Ives Road
Maidenhead
SL6 1RF
Tel: 01628 683857
E-mail: complaints@rbwm.gov.uk

Additionally data subjects have a right to complain to the Information Commissioner, the regulatory authority.

The contact details are:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Email: casework@ico.org.uk
https://ico.org.uk

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Document downloads

Data protection

Privacy notices : Children services

Privacy notices : Communications

Document name Type Size
Privacy notice : Events module pdf 237.74 KB
Privacy notice : Film unit pdf 270.01 KB
Privacy notice : Residents e newsletter pdf 181.07 KB

Privacy notices : Enjoy Maidenhead

Privacy notices : Environment and waste

Document name Type Size
Privacy notice : Energy Switch to Save pdf 187.13 KB

Privacy notices : Finance

Document name Type Size
Privacy notice : Financial assessments pdf 229.43 KB

Privacy notices : Flexible home improvement loans

Document name Type Size
Privacy notice : Flexible Home Improvement Loans pdf 193.16 KB

Privacy notices : Human resources

Privacy notices : Insurance and risk management

Document name Type Size
Privacy notice : Insurance and risk management pdf 243.24 KB

Privacy notices : Leisure services

Document name Type Size
Privacy notice : Bulb planting pdf 263.09 KB
Privacy notice : Sports Development pdf 190.16 KB
Privacy notice: Grave enquiry pdf 179.52 KB

Privacy notices : Mayoral events

Document name Type Size
Privacy notice : Mayoral team pdf 129.77 KB

Privacy notices : Museum, arts and local studies

Document name Type Size
Privacy notice : Museum, Arts and Local Studies PDF 237.06 KB

Privacy notices : Parking

Privacy notices : Parks and countryside

Document name Type Size
Privacy notice : Allotments pdf 182.67 KB
Privacy notice : Cemeteries pdf 183.47 KB

Privacy notices : Property services

Document name Type Size
Privacy notice : Address management pdf 185.88 KB
Privacy notice : Property Service pdf 179.86 KB

Privacy notices : Public Health

Privacy notices : Public rights of way

Document name Type Size
Privacy notice : Public Rights of Way pdf 237.73 KB

Privacy notices : Registrars

Privacy notices : Revenues and benefits

Document name Type Size
Privacy notice : Benefits pdf 218.41 KB
Privacy notice : Debt Recovery pdf 183.6 KB
Privacy notice : Revenues and Benefits Controls pdf 163.26 KB

Privacy notices : Social care

Document name Type Size
Privacy notice : Deputy Appointee Team pdf 184.67 KB

Privacy notices : Strategic commissioning

Document name Type Size
Privacy notice : Safeguarding boards pdf 199.72 KB

Privacy notices : Visit Windsor

Privacy notices : Waste services

Document name Type Size
Privacy notice : Van permits pdf 182.67 KB
Privacy notice: Recycling newsletter pdf 167.17 KB

Privacy notices : Your councillors

Document name Type Size
Privacy notice : Cllr Amy Tisi pdf 268.66 KB
Privacy notice : Cllr Andrew Johnson pdf 256.56 KB
Privacy notice : Cllr Carole da Costa pdf 122.2 KB
Privacy notice : Cllr Catherine del Campo pdf 218.48 KB
Privacy notice : Cllr Chris Targowski pdf 133.09 KB
Privacy notice : Cllr Christine Bateson pdf 145.7 KB
Privacy notice : Cllr David Cannon pdf 256.22 KB
Privacy notice : Cllr David Coppinger pdf 134.83 KB
Privacy notice : Cllr David Hilton pdf 255.55 KB
Privacy notice : Cllr Donna Stimson pdf 145.58 KB
Privacy notice : Cllr Ewan Larcombe pdf 219.49 KB
Privacy notice : Cllr Gary Muir pdf 145.36 KB
Privacy notice : Cllr Geoff Hill pdf 298.19 KB
Privacy notice : Cllr Gerry Clark pdf 147.62 KB
Privacy notice : Cllr Greg Jones pdf 146.53 KB
Privacy notice : Cllr Gurch Singh pdf 131.88 KB
Privacy notice : Cllr Gurpreet Bhangra pdf 256.81 KB
Privacy notice : Cllr Helen Taylor pdf 259.61 KB
Privacy notice : Cllr John Baldwin pdf 147.2 KB
Privacy notice : Cllr John Bowden pdf 144.81 KB
Privacy notice : Cllr John Story pdf 219.36 KB
Privacy notice : Cllr Jon Davey pdf 299.26 KB
Privacy notice : Cllr Joshua Reynolds pdf 131.94 KB
Privacy notice : Cllr Julian Sharpe pdf 146.07 KB
Privacy notice : Cllr Karen Davies pdf 147.73 KB
Privacy notice : Cllr Leo Walters pdf 122.19 KB
Privacy notice : Cllr Lynne Jones pdf 299.4 KB
Privacy notice : Cllr Mandy Brar pdf 147.3 KB
Privacy notice : Cllr Maureen Hunt pdf 252.11 KB
Privacy notice : Cllr Phil Haseler pdf 298.72 KB
Privacy notice : Cllr Ross McWilliams pdf 146.02 KB
Privacy notice : Cllr Samantha Rayner pdf 251.29 KB
Privacy notice : Cllr Shamsul Shelim pdf 131.88 KB
Privacy notice : Cllr Simon Bond pdf 219.07 KB
Privacy notice : Cllr Simon Werner pdf 123.78 KB
Privacy notice : Cllr Stuart Carroll pdf 253.95 KB
Privacy notice : Cllr Wisdom da Costa pdf 124.55 KB
Privacy notice ; Cllr Helen Price pdf 300.83 KB