Privacy notice: Highway licences

Who we are

Commissioning:
Communities Section,
Commissioning and Strategy,
Royal Borough of Windsor and Maidenhead
Town Hall, Maidenhead, SL6 1RF

Lawful basis for processing the information

Main Primary legislation

Highways Act 1980
Secondary legislation
Town and Country Planning (Control of Advertisements) Regulation 1989

How do we collect information from you

Personal data is provided by the customer either by post, telephone, in person or electronically by email or by completing our online forms on the Council’s website. Information may also be provided to us from Royal Borough of Windsor and Maidenhead Customer Service Centre.

What type of information is collected from you

Name, address, contact details, bank details (where cheques are used) and nature of enquiry, for example applications for licenses.

How we use the information you have provided

The information is collected to enable customer enquiries to be resolved (such as further information required) and to process applications for highway licences.

Who has access to the information about you

Members of the Commissioning: Communities section have access to this information, along with authorised used of the JADU Customer Relationship Management system.

Who we may share your information with

Depending on the nature of the enquiry information may be shared with the following:

Royal Borough Internal departments

Commissioning: Communities section
Conservation team
Financial Control (for processing cheques)
Town Centre Managers
Ward Councillors

External companies

Royal Borough Fire and Rescue Service
Thames Valley Police

How long we store your information

Permanent retention

Does your service utilise automated decision making? – No.