Privacy notices: Transport, streets and highways

Who we are

Commissioning: Infrastructure Section and People Section,
Commissioning and Strategy,
Royal Borough of Windsor and Maidenhead
Town Hall, Maidenhead, SL6 1RF

The lawful basis for processing the information

• Main Primary legislation
• Highways Act 1980
• Environmental Protection Act 1990 
• Town and Country Planning Act 1990 
• New Roads and Street Works Act 1991 
• Traffic Management Act 2004
• Care Act 2014

General Data Protection Regulation Article 6(1)(a) - processing is based on consent.

General Data Protection Regulation Article 9(2)(a) - processing is based on explicit consent.

About the Getting Out and About: Prioritising Highway Repairs Pilot Project

The Royal Borough of Windsor and Maidenhead is trialing a new project in the Clewer and Dedworth East ward to improve older and disabled people’s access to local services and key local places.  The aim is to combat loneliness by prioritising highway repairs and related works that may be hindering people getting out into the community or from being active.

We are working with local charities and organisations to consult with older and disabled people living in a single polling district of the Clewer and Dedworth East ward to learn what barriers they face when going out and about in the community, in particular along their main routes to key places and services, such as the shops, post office, library and GP surgeries.  The results of the consultation will enable us to identify which routes to prioritise for repairs or works in order to improve access, and to carry out the necessary repairs.  We will then consult the same local residents after the works have been completed to measure the impact of the interventions.

How we collect information

We will collect personal information on the Getting Out and About consultation questionnaire.  Personal data is provided by the resident either by post, telephone, in person or electronically by email or by completing the consultation questionnaire as an online form on our website.

By providing your information and taking part in our survey, you are providing your consent for us to process your personal data.

What type of information is collected

Name, address, contact details and responses to the Getting Out and About consultation questionnaire. We also collect a limited amount of information relating to your ethnicity and general health as part of the questionnaire. 

How we use the information you have provided

The information is collected to enable the project group to:

• Identify which routes to prioritise for repairs or works in order to improve access to services and key places;
• Carry out the necessary repairs;
• Ascertain whether the resident would benefit from being signposted to other services or organisations and to do so with their permission;
• Request clarification of any responses to the questionnaire;
• Send a follow up consultation after the works have been completed to measure the impact of the interventions.

Who has access to the information about you

Members of the Royal Borough Prioritising Highway Repairs Pilot Project Team (comprising members of the Commissioning: Infrastructure and People sections, the Public Health Team and Transformation Team) have access to the personal information provided by the resident on the questionnaire.   

Who we may share your information with

We may share your personal information with the following:

• Royal Borough Internal departments
• Commissioning: Infrastructure section
• Commissioning: People section
• Public Health Team
• Transformation Team

If you give your consent for us to share your contact details with our partner voluntary organisations with the express purpose of providing you with a named volunteer to help you complete the survey we will share your personal information with the following:

Voluntary Organisations

GoodGym
West Windsor Hub

Anonymised information and non-specific addresses (that is, road name and post code only – excluding residents’ names and house numbers) may be made available to authorised users of the Confirm asset management database to manage highways works and information may be shared with:

Royal Borough Internal departments

• Conservation team
• Planning
• Arboriculture team
• Risk and Insurance team
• Councillors
• Community Wardens

External companies

• Volker Highways 
• Project Centre 
• AA Lighting
• District Enforcement

After discussion with you, with your consent and depending on your needs and wishes we may share your personal information with other organisations such as Optalis Ltd (RBWM adult social care), Achieving for Children (RBWM children’s social care) or named voluntary organisations should you require and are eligible to receive their services.  

How long we store your information 

Temporary retention with personal records being destroyed following completion of this pilot project in 2021.