State visit
The President of the French Republic, Emmanuel Macron, and Mrs Brigitte Macron will visit Windsor, under invite from the King, from Tuesday 8 July to Thursday 10 July 2025. Find out more.
List of all privacy notices for advantage card, community hub, blue badges, bus passes, museum memory box, volunteering.
Libraries and Resident Services, Telephony and Digital.
General Data Protection Regulation 2016 – Article 6(1)(e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Libraries and customer contact Telephony and Digital collects names, residential and business addresses, phone numbers, email addresses, payment details, date of birth (if required) and other relevant personal details. Information is collected using electronic forms via RBWM’s website, by telephone or during face-to-face contact. Phone calls are recorded for the purposes of training and quality.
Libraries and customer contact Telephony and Digital uses personal information to provide specific services to residents, such as; taking payments, Blue Badge, Highways and Streetcare, Planning, Council Tax, Waste and Recycling, Education, schools admission/transport and benefits.
All staff employed by Library and Resident Services. Information will be used for providing services, replacing lost or stolen cards. Library and Resident Services Management team have access to the call recordings.
Spydus information is held for seven years following no use. Call recordings are stored for 3 months for quality and monitoring purposes.
Does your service utilise automate decision making? - No