Privacy notices : Environmental protection

Who we are

Environmental Protection
Royal Borough of Windsor & Maidenhead (RBWM) Council
Town Hall, 
St Ives Road
Telephone: (01628) 683800

Lawful basis for processing the information

General Data Protection Regulation Article 6(1)(e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

  • Public Health Act 1936.
  • Prevention of Damage by Pest Act 1949.
  • Local Government (Miscellaneous Provisions) Act 1997.
  • The Royal Borough of Windsor and Maidenhead Byelaws relating to Good Rule and Government.
  • Control of Pollution Act 1974.
  • Local Government (Miscellaneous Provisions) Act 1976.
  • Local Government (Miscellaneous Provisions) Act 1982.
  • Police and Criminal Evidence Act 1984.
  • Control of Asbestos at Work Regulations 1987.
  • Environmental Protection Act 1990.
  • Clean Air Act 1993.
  • Noise and Statutory Nuisance Act 1993.
  • Environment Act 1995.
  • Criminal Procedure and Investigations Act 1996.
  • Noise Act 1996.
  • Clean Neighbourhoods and Environment Act 2005.

How we collect information

When you contact us by:

  • Phone 
  • Email
  • Letter
  • In person
  • Audio recordings when investigating a noise complaint
  • When we receive referrals from other organisations (including our partner organisations AFC, Optalis, ISS, Volker Highways and Ubaser).

Categories of information collected

  • Name, address, email, telephone number.
  • Health data. For example, should you tell us about an illness  relevant to a complaint.
  • Location data. For example, when you tell us about an incident you have witnessed and from audio recordings containing GPS data. 
  • Audio recordings received whilst investigating a noise complaint including audio recordings made using The Noise App. 

How we use the information provided

We use your personal information to deliver Environmental Protection services and concerns, such as investigating complaints including noise complaints, anti-social behaviour and investigating criminal offences.  

Who has access to the information about you

RBWM Council employees.

Who we may share your information with

Depending on the nature of the processing required, we may share your personal information with the following partner organisations of RBWM:

  • Environment Agency
  • Defra
  • Highway England
  • Housing Associations – Radian, One Housing, Housing Solutions
  • The Police
  • Thames Water
  • Inside Housing Solutions (IHS) – external Out of Hours Service
  • SDK– pest control service
  • The Noise App 
  • Social Services

How long we store your information

Records are stored electronically and kept on the Uniform computer system indefinitely. Paper copies are destroyed after four years. Audio recordings are kept until a case is concluded.

Does your service utilise automate decision making? – No