Who we are
Commissioning and Strategy,
Royal Borough of Windsor and Maidenhead
Town Hall, Maidenhead, SL6 1RF
The lawful basis for processing the information
Main Primary legislation
Highways Act 1980
Environmental Protection Act 1990
Town and Country Planning Act 1990
New Roads and Street Works Act 1991
Traffic Management Act 2004
How do we collect information
Personal data is provided by the customer either by post, telephone, in person or electronically by email or by completing our online forms on the council’s website. Information may also be provided to us from Royal Borough of Windsor and Maidenhead Customer Service Centre.
What type of information is collected
Name, address, contact details and nature of enquiry.
How we use the information you have provided
The information is collected to enable customer enquiries to be resolved (such as further information required) for highway project purposes.
Who has access to the information about you
Members of the Commissioning: Communities section have access to this information, along with authorised use of the DRUPAL Customer Relationship Management system and Confirm asset management database.
Who we may share your information with
Depending on the nature of the enquiry information may be shared with the following:
Royal Borough Internal departments
Commissioning : Communities section
Risk and Insurance team
Simone Surveys ltd
How long we store your information
Permanent retention. Contractors working on behalf of RBWM will delete all personal information at the end of their contract.
Does your service utilise automated decision making? – No.