Who we are
Parking
Town Hall, St Ives Road
Maidenhead SL6 1RF
Email: parking@rbwm.gov.uk.
Lawful basis for processing information
Traffic Management Act 2004.
Article 6 (1)(e) of the General Data Protection Regulation- processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
How we collect information
Personal data is provided by the customer by completing our online form on the council’s website. Information may also be provided to us from Royal Borough of Windsor and Maidenhead Customer Service Centre.
Categories of information
Name, address, contact details and location and nature of issue reported.
How we use the information provided
Requests will be passed to our parking contractor.
Who has access to the information about you
The council’s parking contractor and the parking team have access to this information, along with authorised users of the Customer Relationship Management system.
Who we may share your information with
Depending on the nature of the enquiry information may be shared with the following Royal Borough Internal departments:
- Parking,
- Commissioning-Communities,
- Councillors.
- External companies: NSL
How long we store your information
Permanent retention.
Does your service utilise automated decision making? No