Report a missed bin

We are aware that there have been problems with bin collections in some areas. From the week beginning Monday 26 October 2020 some residents with a Tuesday or Friday collection day will have a new day for their collections.

Affected residents will be notified by letter about the changes. This means that we expect that from the week beginning Monday 26 October all collections will happen on the scheduled collection day.

If your bin is missed, please report it using the form below so that we are able to return to make a collection. 


If your bin has not been emptied let us know no later than two working days after your expected collection.

Before making your report please check the following:

  • Was your bin put out before 7am on your collection day?
    If your bin was not put out on time you will need to make alternative arrangements such as taking your rubbish to the recycling centre, put it out for collection the following week.
  • Has a tag been placed on your bin?
    This will explain why your bin has not been emptied.

Waste and recycling team : Contact details

For further information, please contact us by:

Waste Management Unit - Royal Borough of Windsor and Maidenhead
Town Hall, St Ives Road
Maidenhead SL6 1RF
Telephone: 01628 683800