Collection of large items

Large item collection service

Please be advised we do not collect from commercial properties.

• We can collect up to five items.
• Collections are made on Wednesdays and Thursdays.
• We can only collect items from outside the front of your property with easy access.
• Items need to be ready for collection from 7am on the agreed collection day and will be picked up at some point during the day.
• We cannot offer a time slot or let you know when they've collected the item.

Charges

There is a charge for this service:

• One item: £47.00.
• Two items: £55.00.
• Three items: £63.00.
• Four items: £70.00.
• Five items (maximum): £78.00.
• Fridges / Freezers: £52.00 per unit.

If you are in receipt of housing benefit a reduction fee is available.

Items that can be collected

We can only collect the following items and any item must be able to be lifted by a maximum of two people:

• Washing machine/tumble dryer/spin dryer.
• Cooker/microwave/dishwasher.
• Fridge/freezer - except for American style fridge/freezers.
• Sofa (three piece suite classed as three items),
• Armchair/chair,
• Table (Table and four chairs classed as five items),
• Footstool.
• Bed (can include mattress and headboard).
• Wardrobe/Chest of drawers.
• Mattress.
• Carpet/rug/underlay (per room).
• Television.
• Desk/cabinet/bookcase/shelf unit.
• Standard lamp/Coat stand.
• Computer monitor/Standalone computer.
• Electric radiator/Printer/HiFi/Music system/DVD player/Video player.
• Hoover/vacuum cleaner/Ironing board.
• Cot.

We do not collect any glass items or mirrors - if you have a sideboard with glass doors you must remove them before collection.

If you are unsure if your item can be collected or would like clarification on pick-up points, please submit an enquiry form below.

Collections pickup location and item enquiry

Requesting a collection

• The items need to be presented at the edge of the property boundary (front) with easy access.
• Your booking cannot be amended once your request has been submitted.
• We are unable to provide a refund in the event of customer cancellation or if the items have been left in an unsuitable location.

Request a collection