Privacy notice : Housing enabling service

Who we are

Housing Enabling – Place Directorate
Royal Borough of Windsor and Maidenhead
Town Hall, St Ives Road
Maidenhead SL6 1RF

Lawful basis for processing the information

Local Government Finance Act 1992.
Housing Act 1996 (as amended) by the Homelessness Act 2002.
Homelessness Reduction Act 2017.
Code of Guidance – DCLG.

Article 6(1)(e) of the General Data Protection Regulation - processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

How we collect information

Information is collected face to face, by phone, from other government departments, by email or from electronic forms via the council’s website.

Information is collected from the data subject, support worker, medical professional, police, probation service, housing associations, other internal council services or a parent or guardian. Online forms can be completed to tell the council you have a property to let, or report an empty property.

Emails can be sent to a shared email box

Categories of information collected

For most functions, the Housing Enabling Service will collect individual’s names, residential addresses, email addresses, the addresses of properties made available for letting and the records of their health and safety certification. We may collect any other information provided to us that is relevant to the delivery of affordable housing. 

For specific schemes we may also collect a date of birth (if required) household composition, medical records and other personal details relevant to a client’s immigration status.

How we use the information provided

Information will be used for the purpose of providing affordable housing.

Who has access to the systems that hold information about you

Only the Housing Enabling service will have access to your information.

Who we may share your information with

Housing Associations, managing agents, service providers, accommodation providers. If necessary we will share details with the police and other internal council departments e.g. Housing Benefits, Achieving for Children, finance.

How long we store your information

Six years from the case being closed.

Does your service utilise automate decision making? No