Privacy notice : Flexible home improvement loans

Who we are

Royal Borough of Windsor and Maidenhead (RBWM)
Town Hall, 
St Ives Road,

Lawful basis for processing the information

Article 6 (1)(e) of the General Data Protection Regulation- processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Local Government Finance Act 1992.

The Regulatory Reform (Housing Assistance) (England and Wales) Order 2002.

How we collect information

We collect personal information when we receive a completed Flexible Home Improvement Loan mortgage application.

What information is collected

Your name, address, email address, phone number, date of birth, national insurance number, bank details, citizenship, disability information and proof of your identity.

How we use the information provided

The information you provided is used to confirm applicants meet the eligibility criteria for a flexible home improvement loan and to process the loan application.

Who has access to the information

Royal Borough of Windsor and Maidenhead Flexible Home Improvement Loans Service employees.

Who we may share your information with

For the purposes of fraud (e.g National Fraud Initiative) and crime prevention, information may be shared with HMRC or the police. 

We may share your information where required with Lendology CIC who maintain our back office administration.

Lendology CIC
Heatherton Park Studios
Bradford on Tone 

Land Registry -

How we keep your personal information safe

RBWM Flexible Home Improvement Loans Service and its business partners who have access to and are associated with the processing of personal information are legally obliged to respect the confidentiality of personal information. 

We use a secure transmission method for confidential and personal information.

How long we store your information

The lifetime of the loan and six years from when the loan is repaid.

Does your service utilise automated decision making? – No

How to access your personal information

You have a right to access your personal information. To exercise this right please contact:

Data Protection Officer
Royal Borough of Windsor and Maidenhead
Town Hall, St Ives Road

How to complain:

If you have a complaint about our service you can find our contact details below:

RBWM Complaints
Town Hall, St Ives Road
Maidenhead SL6 1RF
Tel: 01628 683857

You can find further information about your data protection rights from the Information Commissioners Office (ICO) detailed below:

Information Commissioners Office
Wycliffe House
Water Lane
Telephone: 0303 123 1113