Privacy notice : Compliments, Comments and Complaints

Who we are

Compliments, Comments and Complaints Team
Town Hall
St Ives Road
SL6 1RF.
Telephone: 01628 683857

Lawful basis for processing the information

General Data Protection Regulation Article 6(1)(e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

General Data Protection Regulation Article 6(1)(c) Legal obligation.

How we collect information from you

Personal information is supplied by service users by email, by phone, in writing, in face to face meetings, by completing our online forms or submitted by third parties such as, families of service users or professionals working with the services users.

What information is collected

Personal information submitted in your complaint, comment, query, request or compliment, including; name, address, contact details, age, gender, ethnic group and disability information.

How we use the information you have provided

We use the information provided for services to look into areas of concern they have about the council or about its partner or commissioned agencies and for equality monitoring purposes.

Who has access to the information about you

RBWM Council employees. 

Who we may share your information with

A complaint may be shared with the relevant contractor or partner agency where applicable.

How long we store your information

10 years from closure of the complaint.

Does your service utilise automated decision making? – No