Privacy notice : Compliments, Comments and Complaints

Who we are

Compliments, Comments and Complaints Team
Town Hall
St Ives Road
SL6 1RF.
Telephone: 01628 683857

Lawful basis for processing the information

Local Government Act 1972

How we collect information from you

Personal data is supplied by service users by email, by phone, in writing, in face to face meetings, by completing online forms on our website or by third parties such as families of service users or professionals working with services users.

What information is collected

Name, address, contact details and details of a complaint or concern that an individual has about the council or about one of its partner or commissioned agencies.

How we use the information you have provided

We use the information provided for services to look into areas of concern they have about the council or about its partner or commissioned agencies.

Who has access to the information about you

Access is available to the Compliments, Comments and Complaints team and to its managers. It is also available to relevant officers dealing with the complaint.

Who we may share your information with

A complaint will be shared with the relevant service in the council in order for them to investigate. We may also raise the complaint with the relevant contractor if applicable.

How long we store your information

10 years from closure of complaint.

Does your service utilise automated decision making? – No