Who we are
Compliments, Comments and Complaints Team
Town Hall
St Ives Road
Maidenhead
SL6 1RF.
Telephone: 01628 683857
Email: complaintsandcompliments@rbwm.gov.uk
Lawful basis for processing the information
General Data Protection Regulation Article 6(1)(e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
General Data Protection Regulation Article 6(1)(c) Legal obligation.
Equality Act 2010.
How we collect information from you
Personal information is supplied by service users by email, by phone, in writing, in face to face meetings, by completing our online forms or submitted by third parties such as, families of service users or professionals working with the services users.
What information is collected
Personal information submitted in your complaint, comment, query, request or compliment, including; name, address, contact details, age, gender, ethnic group and disability information.
How we use the information you have provided
We use the information provided for services to look into areas of concern they have about the council or about its partner or commissioned agencies and for equality monitoring purposes.
Who has access to the information about you
We will share your details with any departments that are required to assist in resolving your complaint and/or to let a department know of any comments or compliments that we have received.
Who we may share your information with
A complaint may be shared with the relevant contractor or partner agency where applicable.
How long we store your information
10 years from closure of the complaint.
Does your service utilise automated decision making? – No