Who we are
Town Hall St Ives Road
Maidenhead SL6 1RF
Lawful basis for processing the information
Main Primary legislation (Acts)
The Social Security Contributions and Benefits Act 1992
The Social Security Administration Act 1992
The Child Support, Pensions and Social Security Act 2000
The Welfare Reform Act 2007
The Welfare Reform Act 2012
The Welfare Reform Act 2016
Main Secondary Legislation (Regulations and Orders)
The Housing Benefit Regulations 2006
The Housing Benefit (Persons who have attained the qualifying age for state pension credit) Regulations 2006
The Housing Benefit and Council Tax Benefit (Consequential Provisions Regulations 2006)
The Rent Officers (Housing Benefit Functions) Order
The Housing Benefit and Council Tax Benefit (Decisions and Appeals) Regulations
The Discretionary Financial Assistance Regulations
The Universal Credit (Transitional Provisions) Regulations 2014
The Council Tax Reductions Schemes (Prescribed Requirements) (England) Regulations 2012.
How we collect information
Information is provided by the customer either by post, in person or electronically.
We may also have personal data provided to us by landlords, the Department for Work and Pensions (DWP) and HM Revenue & Customs (HMRC).
What type of information is collected
Details of household composition, income, capital, rental liability, may include health conditions both physical and mental.
How we use the information provided
We calculate a means tested benefit based on the information provided in accordance with the law above.
We will use the information provided to calculate entitlement to a range of welfare benefits and advise you of any entitlement which you may be missing out on.
Who has access to the information about you
Benefits officers have access to this information apart from where the case is restricted if there is a conflict of interest.
Who we may share your information with
Police, Jobcentre Plus, Home Office, Inland Revenue, Disability & Carers Service, Pension Service, The Rent Service, Appeals & Tribunal Service, Valuation Office Agency, Shared Service Fraud Office Single Fraud Investigation Service, Landlords, power of attorney, appointees, CAB, Solicitors, Local Authorities (including services outside of Benefits within RBWM),Internal Auditors, External Auditors, Freedom of Information, Software Suppliers (E.g. Capita, Serengeti, Call-credit, Locta, CIC, XL Print).
How long we store your information
Six years plus the current financial year for the benefit system.
Does your service utilise automated decision making
Yes. Automated process applies with benefits reassessments between the DWP / HMRC / Pension Service when electronic notifications are received.