Emergency contacts

If there is a risk to life, call 999 immediately. 

Report an emergency - during office hours 

You can contact the Council in an emergency, for example about:

• Highway emergencies such as fallen trees, missing manhole covers or dangerous potholes,
• Faulty traffic lights,
• Street lighting,
• Dangerous structures,
• Council-owned buildings.

Telephone 01628 683800 during office hours, see below for emergency out of hours details.

You can also report a number of services online for example: Flooding, pothole, street cleaning, overgrown trees, grass and shrubs, missed bin, change of address, noise and much more. See our Report It page.

Details for other services and agencies below.

Social Services support

If you need to speak to a Social Worker outside normal office hours please contact the Emergency Duty Service.

We are available to help with any personal or family problems that reach crisis out of hours and cannot wait until the next working day.

Environment Agency

To report flooding from a main river contact the Environment Agency through the Floodline on 0345 988 1188.

Thames Water

To report flooding from a Thames Water burst water main or sewer, contact Thames Water on 0800 316 9800.

Smell Gas?

If you think you have a gas leak, or can smell gas, leave the house and phone the National Gas Emergencies number immediately on 0800 111 999.

Power Cut?

If you have a power cut, call the national power cut helpline on 105 to get up-to-date information. They should also be able to let you know when the power will be back on.

Air Quality

Information on the latest pollution levels, air quality forecasts, recommended actions and health advice is available from the Defra UK-Air website or by calling 0800 55 66 77.

Report an emergency - outside office hours 

There is a limited service out of hours for genuine emergencies only, please call us on 01753 853517.

You can contact the Emergency Planning Service during office hours on 01628 683800 if your query is regarding an urgent incident impacting the community.