Privacy notice : Rough Sleeping

Who we are

Rough Sleeping Team
Royal Borough of Windsor & Maidenhead
Town Hall, 
Email Address:

Lawful basis for processing the information

General Data Protection Regulation Article 6(1)(e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

General Data Protection Regulation Article 6(1)(c) processing is necessary for compliance with a legal obligation to which the controller is subject. 

Our additional legal basis for processing special category information is: 

  • Processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment and social security and social protection law in so far as it is authorised by Union or Member State law or a collective agreement pursuant to Member State law providing for appropriate safeguards for the fundamental rights and the interests of the data subject.

Duty to Refer, this part of the Bill (in Clause 10):

  • Requires public authorities in England specified in regulations to notify a local housing authority (LHA) of service users they think may be homeless or at risk of becoming homeless. 
  • Requires the public authority to have consent from the individual before referring them, and allows the individual to choose which LHA they are referred to.

How we collect information

We may collect your personal information directly from you and record your personal information on paper, electronically/digitally, by phone, in person (face to face) during assessments, observations and by email. 

What information is collected

We may collect your name, address, contact numbers, email address(es), date of birth, financial information (including, payroll, bank details, credit card information, universal credit and other government benefit payments), health information (including your medical information), criminal history, biometric data (to prove your identity) and your relationship/family history information. 

How we use the information provided

To assist and support you homeless individuals. 

We may process your personal information in order to allow us to fulfil our Duty to Refer (under section 213B of the Housing Act 1996).

Other public authorities are required to refer anyone who is homeless or at risk of becoming homeless to us.

Who has access to the information about you

RBWM Council employees. 

Who we may share your information with

Your personal information may be shared with shared with the police/crime enforcement agencies, health professionals and other local housing authorities.

We may also share your personal information with support agencies and third parties such as housing associations in order to assist with providing you with accommodation.  

How long we store your information

Your personal information is stored for the duration of your use of our services and no longer than 10 years.