Privacy notice : Visitor marketing and management

Who we are

Visitor Management and Marketing
Royal Borough of Windsor and Maidenhead
Town Hall


Website :

Lawful basis for processing the information

General Data Protection Regulation Article 6(1)(a) Consent. And where special category personal data is processed Article 9 (2)(a) explicit consent.

General Data Protection Regulation Article 6(1)(c) Legal obligation.

How we collect information

Personal information is supplied by completing an online e-newsletter sign up form on, via competitions run on Facebook, via tickets sold on our online shop/box office and from people who have requested to receive more information from us when they have made an enquiry via the Royal Windsor Information Centre in person or by telephone.

What information is collected

The following personal data is collected: name, email address, disability information and address.

How we use the information provided

The personal information is stored in our visitor marketing database. We send our ‘Visit Windsor and Maidenhead’ email newsletter to individuals whose contact details are saved to this database.

Who has access to the information about you

The Visitor Management and Marketing team are the only people who have access to your personal data.

Who we may share your information with

We do not share your information with anyone.

How long we store your information

Personal information is stored for five years from the date of capture in line with our data retention period. You can unsubscribe at any time by emailing