How long will it take to deal with my claim?

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For most personal injury claims handled by a solicitor the council has 40 days from acknowledgement to investigate and respond with a liability decision (this is 30 days if it is an injury claim from an council employee).  Where a claimant is not represented by a solicitor, Civil Procedure Rules do not require us to respond with a liability decision any sooner than 90 days from our acknowledgement of the claim, although in practice we usually expect to be able to respond much sooner than this.

Where a claim involves loss or damage to a claimant’s personal property, we expect to be able to respond with a liability decision within 28 days from the date we acknowledge the claim.

Insurance and risk team : Contact details

For further information, please contact us by:

Insurance and Risk Team - Royal Borough of Windsor and Maidenhead
Town Hall, St Ives Road
Maidenhead SL6 1RF

Telephone: 01628 796109