Claims against the council

Table of Contents

You may make a compensation claim against us if you believe we have been negligent, and:

  • you suffer loss or damage to your possessions as a result, or 
  • you suffer an injury.

If you make a claim you must provide evidence to support why you think we are responsible for your loss or injury.

When we assess claims we look at:

  • the circumstances of the incident,
  • whether the council or its employees were negligent or breached their statutory duty. 

Accidents can happen for reasons outside our control. Most of the claims we receive do not lead to findings of liability against us or to any financial settlements.

Our decision will be based on the facts and the current law. 

Evidence of injury or loss

If you have obtained independent expert advice/surveys or reports, these should be submitted with your incident report form.

We will always need documents to support a complaint regarding damage to property. If you have been injured, we may ask for medical evidence from your doctor.

Finally, to manage the claim, relevant information will be managed by the council in accordance with the Data Protection Act 2018.  See our privacy notice for more information. Any information provided to the council in connection with your claim may also be used for the prevention and detection of fraud.

Insurance and risk team : Contact details

For further information, please contact us by:

Insurance and Risk Team - Royal Borough of Windsor and Maidenhead
Town Hall, St Ives Road
Maidenhead SL6 1RF

Telephone: 01628 796109