Extreme weather

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If you need to report an emergency situation, such as a fallen tree or branch that is an immediate danger to the public outside normal office hours, please call us on 01753 853517.

In the event of snow and ice conditions, information about affected services will be posted as soon as we receive updates. You can also keep updated by listening to your local radio stations, checking the weather conditions and following us on Twitter.

Severe Weather Emergency Protocol (SWEP)

Anyone at risk of sleeping rough on the streets should call the housing duty team on 01628 683803. 

Anyone who becomes homeless outside office hours should contact the council's Emergency Duty Team on 01344 786543.

If you see a rough sleeper you can also call 0300 500 0914 or visit Streetlink giving the details of the rough sleeper and they will notify the relevant local authority.

Keeping warm in winter

More people get ill in winter and the number of deaths rises. There is a direct link between cold weather and the higher death rate, especially among older people and others in at-risk groups. Remember - winter needn't be dangerous if you take the right steps. 

If there is anyone you know who might be at risk, for example, an older person living on their own, make sure they know what to do to stay warm and are well stocked with food and medications. You can find winter health advice on NHS Choices. If you are worried about your health or that of somebody you know, ring NHS 111.

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Out of hours

For further information and advice, please contact us on 01628 683800 during office hours, if outside normal office hours please call us on 01753 853517.