Large item collections

We offer a chargeable collection service for the removal of large household items and non-commercial items. Please be advised we do not collect from commercial properties.

Please ensure any food appliances are emptied of all food. Any units that contain food or contamination may be rejected for collection without a refund.

Terms and conditions

• We can collect up to five items – see items collected for details.
• Collections are made on Wednesdays and Thursdays.
• We can only collect items from outside the front of your property with easy access.
• Items need to be ready for collection from 7am on the agreed collection day. Please do not place your items out any earlier that the night before the collection.
• If you fail to place your items outside on the day of collection, we cannot provide a refund, and you will need to book and pay again for items to be collected.
• We will only collect items that have been listed on your booking.
• We cannot offer a time slot or let you know when they've collected the item.
• Once a collection day is booked, this cannot be amended. A refund is not possible in case of cancellation.
• We are unable to provide a refund if items are taken by a third party ahead of your collection.

If you are buying a new household product, such as a washing machine, check first with the company you are buying from, as many will collect your old one for free and at the same time as delivering your new item.

Reusable condition

If your large household items are in a good, reusable condition, consider donating them to a charity such as Thames Hospice or British Heart Foundation who are always looking for quality donations of furniture and homeware.