Resettlement in the Borough

The UK Resettlement Team at the Royal Borough of Windsor and Maidenhead welcome you to the borough.

Have you recently been granted refugee status or humanitarian protection?

The information within these pages have been created to provide useful information on meeting your basic support needs and services to help you resettle more effectively into the community.

The UK Resettlement Team are your first point of contact to discuss your individual needs. We use a practical and trauma informed approach where our support includes but is not limited to:

  • Access to food/clothing,
  • Benefit maximisation,
  • Sign up to GP’s,
  • Employment opportunities,
  • English for Speakers of Other Languages (ESOL classes),
  • Referrals to mental health services and community-based groups to ensure that your support needs are met.

We also help refugee individuals and families that have been assessed and qualify for temporary accommodation or have recently been offered permanent housing, with charity referrals, utility bill advice, childcare entitlements and community integration.

We are heavily involved with the local community of Windsor and Maidenhead and the surrounding Berkshire areas.

Our service operates Monday to Friday 9am - 5pm, where we can arrange an appointment with you in a language of your choice.

Further information can be found on our leaflet below and information boxes listed. 

Foodbanks, hot meal services and essential items

Foodbanks and hot meal services

The below services serve hot meals that are free of charge if you are in need:

Salvation Army
Tuesday and Thursday 9.30am-12.30pm.
East Road, Maidenhead, SL6 1PJ.

Foodshare
Wednesdays 5.30pm - 6.30pm and Saturdays 10.30am - 11.30am.
9 Reform Road, maidenhead. SL6 8BY, Maidenhead.

Windsor Homeless Project
Wednesday10:30 am–2 pm.
Alma Beacon, 73a Alma Rd, Windsor SL4 3HD.

If you or your family are in need of an emergency food parcel, please let your welfare officer know if you require a voucher and we can advise on where and when to collect from the locations below:

  • Foodshare Maidenhead.
  • Foodshare Windsor.
  • Food Bank Slough.

Clothing and toiletries

The below services are able to assist with essential items such as toiletries, clothing and school uniforms:

The Cowshed
The Cowshed are a charity that supports with basic food, toiletries and winter clothes. Please contact your welfare officer for a referral.

Baby Bank
Baby Bank are based in Windsor, they offer help with baby/children’s clothing, toys and toiletries. Please contact your welfare officer for a referral.

Clean Conscience
Clean Conscience provide toiletries sourced from hotels such as soaps and shampoo. Please contact your welfare officer for a referral.

School uniforms
School Drive are a charity that provides school uniforms and equipment.

Registering with health professionals (doctors and dentists)

How to register with medical services and local hospitals

If you have not already done so, you will need to register with your nearest GP (Doctor) by visiting the NHS website.

Information about finding a NHS Dentist.

Should you need urgent medical care, your nearest emergency hospitals are:

Travel

Free bus passes for over 65’s. 

Information on Maidenhead train station and timetables.

Local services

Local services providing advice and assistance

For all things employment related, our local Jobcentre Plus can be found around the corner from Maidenhead Town Hall at:
3 Park St, Maidenhead, SL6 1SP. Contact: 0845 604 3719.

Our local Citizens Advice can be found at: 4 Marlow Road, Maidenhead, SL6 7YR. Contact: 0808 278 7914.

Windsor Homeless Project: provide signposting services and advice for those homeless in Windsor and Maidenhead. 

Faith services in Windsor and Maidenhead

English classes, learning and libraries

English courses and education

Please contact your welfare officer to make a referral to local ESOL providers in the borough, or there are online courses below:

Burleigh College in Slough offer free online and in person ESOL courses Monday’s and Thursday’s.

Libraries

Your local libraries are designated safe spaces and offer useful resources to help you. You can have computer access, borrow books and find information about local community groups and services, events and activities.

There is a Community Learning and Skills Service (CLaSS) advisor is in the Maidenhead Library every Tuesday 10am-4pm. If you would like to participate in English and/or other courses, there may be a cost for the sessions.

Volunteering and community groups

RBWM Communities Team

If you would like to get involved with volunteering or find information about community groups local to you, please reach out to our Communities Team, visit: https://rbwmtogether.rbwm.gov.uk/volunteering  or email: volunteer@rbwm.gov.uk.

Schooling

For a school place application, please visit the school admission webpage  or email: rbwm.admissions@achievingforchildren.org.uk.

Opening a bank account

Information for refugees on how to open a bank account.

Refugees can apply for a bank account once status is obtained. We recommend the following banks:

Support services

Specialist free counselling provided by Number22 community counselling services in Windsor, Slough and Maidenhead, visit: Number22 website.

  • Support for those going through a crisis or feelings of self-harm or suicide, contact Samaritans on: 116 123 or visit: www.samaritans.org.
  • Support for those going through a mental health crisis, contact Mind on: 0300 123 3393 or visit: www.mind.org.uk.
  • For further NHS support call 111.
  • Barnardo’s have a refugee helpline which offers advice, signposting, emotional support and eight free sessions of therapy provided by qualified Barnardo’s therapists.  
    Contact 0800 151 2605 Monday – Friday 10am-8pm and Saturday 10am-3pm.
  • Support for LGBT+ people who have experienced abuse and violence, contact Galop on: 0800 999 5428.
For further information and to arrange an appointment, please contact us:
Email
welfareteam@rbwm.gov.uk
Address

UK Resettlement Team
Royal Borough of Windsor and Maidenhead
Town Hall
St Ives Road
Maidenhead
SL6 1RF
United Kingdom