The UK Resettlement Team at the Royal Borough of Windsor and Maidenhead welcome you to the borough.
Have you recently been granted refugee status or humanitarian protection?
The information within these pages have been created to provide useful information on meeting your basic support needs and services to help you resettle more effectively into the community.
The UK Resettlement Team are your first point of contact to discuss your individual needs. We use a practical and trauma informed approach where our support includes but is not limited to:
We also help refugee individuals and families that have been assessed and qualify for temporary accommodation or have recently been offered permanent housing, with white goods, utility bill advice, childcare entitlements and community integration.
We are heavily involved with the local community of Windsor and Maidenhead and the surrounding Berkshire areas.
Our service operates Monday to Friday 9am - 5pm, where we can arrange an appointment with you in
a language of your choice.
The below services serve hot meals that are free of charge if you are in need:
Maidenhead Synagogue
Tuesdays 12.30pm-1pm
Grenfell Lodge, Ray Park Road, Maidenhead, SL6 8QX
Salvation Army
Monday 6pm - 6.30pm and Sunday 12.30pm - 1pm.
East Road, Maidenhead, SL6 1PJ
Foodshare
Wednesdays 5.30pm - 6.30pm and Saturdays 10.30am - 11.30am.
Nicholson Centre, Unit 65 (back entrance) Nicholsons Lane, Maidenhead, SL6 1LB
If you or your family are in need of an emergency food parcel, please let your welfare officer know if you require a voucher and we can advise on where and when to collect from the locations below:
The below services are able to assist with essential items such as toiletries, clothing and school uniforms:
The Cowshed
The Cowshed are a charity that supports with basic food, toiletries and winter clothes. Please contact your welfare officer for a referral.
Baby Bank
Baby Bank are based in Windsor, they offer help with baby/children’s clothing, toys and toiletries. Please contact your welfare officer for a referral.
Clean Conscience
Clean Conscience provide toiletries sourced from hotels such as soaps and shampoo. Please contact your welfare officer for a referral.
School uniforms
School Drive are a charity that provides school uniforms and equipment.
If you have not already done so, you will need to register with your nearest GP (Doctor) by visiting the NHS website.
Information about finding a NHS Dentist.
Should you need urgent medical care, your nearest emergency hospitals are:
Free bus passes (for over 65’s).
Information on Maidenhead train station and timetables.
For all things employment related, our local Jobcentre Plus can be found around the corner from Maidenhead Town Hall at: 3 Park St, Maidenhead, SL6 1SP. Contact: 0845 604 3719.
Our local Citizens Advice can be found at: 4 Marlow Road, Maidenhead, SL6 7YR. Contact: 0808 278 7914.
Open Arms charity provide information and support for local residents to the area.
Windsor Homeless Project provide signposting services and advice for those homeless in Windsor and Maidenhead.
Windsor Muslim Association provide support and advice for the local community. Contact: 01753 861818.
Please contact your welfare officer to make a referral to employability programmes, English for Speakers of Other Languages (ESOL) classes or other educational needs.
The Refugee Employability Programme run by Palladium, helps refugees find work in and around the local area suited to your skills or your previous employment. Please speak to your welfare officer for a referral.
Your local libraries are designated safe spaces and offer useful resources to help you. You can have computer access, borrow books and find information about local community groups and services, events and activities.
There is a Community Learning and Skills Service (CLaSS) advisor is in the Maidenhead Library every Tuesday 10am-4pm and Wednesday 1pm-4pm. If you would like to participate in English and/or other courses, there may be a cost for the sessions.
If you would like to get involved with volunteering or find information about community groups local to you, please reach out to our Communities Team, visit: https://rbwmtogether.rbwm.gov.uk/volunteering or email: volunteer@rbwm.gov.uk.
For a school place application, please visit the school admission webpage or email: rbwm.admissions@achievingforchildren.org.uk.
Information for refugees on how to open a bank account.
The following banks can be applied for by refugees:
Support for those going through a crisis or feelings of self-harm or suicide, contact Samaritans on: 116 123 or visit: www.samaritans.org.
Support for those going through a mental health crisis, contact Mind on: 0300 123 3393 or visit: www.mind.org.uk.
For further NHS support call 111.
Barnardo’s have a refugee helpline which offers advice, signposting, emotional support and eight free sessions of therapy provided by qualified Barnardo’s therapists.
Contact 0800 151 2605 Monday – Friday 10am-8pm and Saturday 10am-3pm.
Support for LGBT+ people who have experienced abuse and violence, contact Galop on: 0800 999 5428.
Further information can be found on our leaflet below.
UK Resettlement Team
Royal Borough of Windsor and Maidenhead
Town Hall
St Ives Road
Maidenhead
SL6 1RF
United Kingdom