Our values help us keep our promises.
- Empower to improve;
- One team and vision;
- Respect and openness.
The organisation will invest in strong foundations.
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Investing in strong foundations
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What we want
What we want- Decent, clean and well-maintained offices;
- Attractive meeting spaces for formal and informal meetings;
- Suitable places for staff to have lunch and breaks away from their desks;
- Modern and robust IT;
- Fair and consistent working practices;
- Investment in developing our staff;
- An excellent induction process that helps people to work to our values.
What we don't want
- Dirty, cramped offices;
- Out of date and unreliable IT;
- Unfair or inconsistently applied working practices;
- Training as a tick-box exercise.
Empowered to improve
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What we want
What we want- Take ownership of problems;
- Focus on outcomes;
- Hold yourself and others accountable;
- Give and receive constructive feedback;
- Proactively challenge what isn’t working;
- Plan improvements to the things that aren’t working well;
- Celebrate successes;
- Recognise staff for a job well done;
- Learn the lessons from when things don’t quite work out;
- Innovate and try new things;
- Have fun and enjoy your job.
What we don’t want
- Not doing what we said;
- Not trying new ideas to fix things;
- Being defensive;
- Blaming – looking for whose fault it is;
- A bad atmosphere at work.
One team and vision
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What we want
What we want- Support other teams and departments;
- Deliver the vision together;
- Share information and resources with other teams;
- First try to help, even if it's not your responsibility;
- Understand how what you do relates to the overall vision for the organisation;
- Take the time to build good relationships;
- Be clear which teams you need to work with;
- Get to know what other teams do;
- Make sure all colleagues feel valued and part of the team;
- Acknowledge other people’s ideas.
What we don’t want
- Putting the needs of the team before the needs of the organisation;
- Passing the buck - saying, ‘that’s not my responsibility’ before trying to help;
- Ignoring the impact of what you do on other teams;
- Failing to support others that need our help.
Respect and openness
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What we want
What we want- Embrace diversity in all ways;
- Be polite and courteous;
- Follow our guidelines for respectful communication;
- Smile and say hello to people you interact with;
- Talk to people rather than sending an email;
- Seek other people’s ideas and listen to them;
- Be honest with people;
- If you can’t do something, let people know;
- Be discreet when discussing sensitive issues or giving negative feedback;
- Be truthful and open;
- Let people know when there are things that might affect them.
What we don’t want
- Being rude to people;
- Ignoring people;
- Avoiding people when they need to talk to you;
- Not getting back to people when they contact you;
- Criticising people in front of others.