FOI003612 FOI Residential Services

I am writing to request the following information under the Freedom of Information Act. This Freedom of Information request aims to understand how people with a terminal illness are supported to access timely home repairs. 
If possible, please provide answers in a spreadsheet. To avoid exceeding the cost limit, please provide aggregated data rather than individual case files. 
Council-owned housing
1.    What is the local authority’s target timescale for completing repair requests for council tenants for i) emergency repairs, ii) urgent repairs, iii) routine repairs? Please use your own definitions for emergency, urgent or routine repairs.
2.    What was the average time taken (in working days) from a council tenant reporting a repair, to that repair being completed, during the following periods? Please provide a breakdown of the average time taken to complete i) emergency repairs, ii) urgent repairs, and iii) routine repairs, using your own definitions. 
a.    01 April 2024 – 31 March 2025
b.    01 April 2025 – 31 March 2026
3.    Of the total repairs reported by council tenants for these time periods, what proportion were completed in a timescale that exceeded the local authority’s target timescale for this cohort? 
a.    01 April 2024 – 31 March 2025
b.    01 April 2025 – 31 March 2026 
4.    Does your housing system enable you to identify when a council tenant has a terminal illness or life-limiting conditions?
5.    How many repair requests were received by the local authority relating to council tenants with a terminal illness or life-limiting condition during the following periods, and what proportion of all repair requests received from council tenants was this? Please provide breakdowns according to whether these were i) emergency repairs, ii) urgent repairs, iii) routine repairs
a.    01 April 2024 – 31 March 2025
b.    01 April 2025 – 31 March 2026
6.    Does having a terminal illness or a life-limiting condition affect repair priority or target timescales for council tenants?
a.    If yes, what are the eligibility criteria to being deemed terminally ill or having a life-limiting condition? What evidence (if any) is required? 
b.    If yes, is this explicitly stated on your website?  
c.    If yes, what is the local authority’s target timescale for completing repair requests for council tenants with a terminal illness or a life-limiting condition? 
7.     Where recorded, what was the average time taken (in working days) from a council tenant who is terminally ill or has a life-limiting condition reporting a repair, to that repair being completed, during the following periods? Please provide a breakdown of the average time taken to complete i) emergency repairs, ii) urgent repairs, and iii) routine repairs, using your own definitions. 
a.    01 April 2024 – 31 March 2025
b.    01 April 2025 – 31 March 2026
8.    Of the total repairs reported by council tenants with a terminal illness or a life-limiting condition for these time periods, what proportion were completed in a timescale that exceeded the local authority’s target timescale for this cohort?
a.    01 April 2024 – 31 March 2025
b.    01 April 2025 – 31 March 2026 
9.    Does your housing/repairs system enable you to identify when a council tenant has died while an outstanding repair remains open? 
10.    How many council tenants died following first contact about a repair and prior to the repair being completed during the following periods?
a.    01 April 2024 – 31 March 2025
b.    01 April 2025 – 31 March 2026
Private rented housing 
11.    Following a complaint from a private rented tenant to the local authority about their landlord not completing repairs, what is the local authority’s target timescale for a) completing an inspection, and b) taking enforcement action after an inspection?
12.    What was the average time taken (in working days) from i) receipt of a complaint from a private rented tenant about incomplete repairs to the completion of inspection, and ii) from completion of an inspection to enforcement action or other formal intervention during the following periods? 
a.    01 April 2024 – 31 March 2025
a.    01 April 2025 – 31 March 2026
13.    Of the total complaints from private rented tenants about landlords not completing repairs, what proportion of the local authority’s i) inspections and ii) enforcements action exceeded the relevant target timescale during the following periods?
a.    01 April 2024 – 31 March 2025
b.    01 April 2025 – 31 March 2026
14.    Does your housing system enable you to identify when a private rented tenant has a terminal illness or life-limiting conditions?
15.    How many complaints about landlords not completing repairs were received by the local authority relating to private rented tenants with a terminal illness or life-limiting condition during the following periods, and what proportion of all complaints received from private rented tenants was this? Please provide breakdowns according to whether these were i) emergency repairs, ii) urgent repairs, iii) routine repairs
a.    01 April 2024 – 31 March 2025
b.    01 April 2025 – 31 March 2026
16.    Does the local authority have a process for prioritising an inspection, enforcement action or other intervention of a private landlord who’s not completed a repair, where the private rented tenant has a terminal illness or life-limiting condition?
a.    If yes, what are the eligibility criteria to being deemed terminally ill or having a life-limiting condition?  What evidence (if any) is required?
b.    If yes, is this explicitly stated on your website?  
c.    If yes, what is the local authority’s target timescale for completing an inspection, enforcement action or other intervention of a private landlord for private rented tenants with a terminal illness or a life-limiting condition?
17.    Where recorded, what was the average time taken (in working days) from i) receipt of a complaint from a private rented tenant with a terminal illness or life-limiting condition about incomplete repairs to the completion of inspection, and ii) from completion of an inspection to enforcement action or other formal intervention during the following periods?
a.    01 April 2024 – 31 March 2025
b.    01 April 2025 – 31 March 2026
18.    Where recorded, of the total complaints from private rented tenants with a terminal illness or life-limiting condition about landlords not completing repairs, what proportion of the local authority’s i) inspections and ii) enforcements action exceeded the relevant target timescale during the following periods?
a.     01 April 2024 – 31 March 2025
b.    01 April 2025 – 31 March 2026
19.    Does your housing/repairs system enable you to identify when a private rented tenant has died while an outstanding repair complaint remains open?
20.    How many private rented tenants died following a complaint about a landlord not completing a repair and prior to the local authority completing an inspection, enforcement action or other intervention during the following periods?
a.    01 April 2024 – 31 March 2025
b.    01 April 2025 – 31 March 2026
Owner occupier housing
21.    Does the local authority provide any support, grants, loans or other assistance when somebody with a terminal illness or life-limiting condition owns their home but cannot afford essential repairs? If so, please outline what provision(s) is in place, including the value of the support available.
a.     Does having a terminal illness or life-limiting condition affect somebody’s eligibility or prioritisation for any support, grant, loan or assistance?