I am writing to make a request under the Freedom of Information Act 2000.
[…] we are requesting the following aggregate data.
Please could you provide the total number of complaints or referrals received by your Trading Standards service in each of the following categories, for each of the last five complete financial years (2021/22 to 2025/26):
1) Complaints relating to gas boiler installation, replacement, or servicing work
2) Complaints relating to doorstep selling in connection with boiler or heating system sales
3) Referrals or escalations relating to unsafe gas work — whether to the Health and Safety Executive (HSE), Gas Safe Register, or another enforcement body
We are requesting aggregate totals only — we do not require any information relating to individual cases, complainants, or traders.
If your authority does not hold this data in the precise categories described, we would be grateful for the closest equivalent you are able to provide, or confirmation that the data is not held.
If any part of this request falls outside the scope of the Act or would exceed the appropriate cost limit, please advise which elements you are able to answer and we will refine accordingly.