Under the Freedom of Information Act 2000, please provide the following information for each of these financial years:
• 2023/24
• 2024/25
• 2025/26
1. How many household waste or recycling collections were recorded by the council as missed or not completed on their scheduled collection date?
2. Where recorded, please provide a breakdown of these collections by the length of the delay before collection was completed:
o One day
o Two days
o Three to seven days
o Eight to 14 days
o More than 14 days
o Not subsequently collected or completion date not recorded
3. Please provide a street-level breakdown of confirmed missed or delayed collections. I am requesting street names only and do not require house numbers, residents’ names or complete addresses.
4. How many complaints did the council receive concerning missed or delayed household waste or recycling collections?
For questions 1–3, please provide confirmed missed or delayed collections where possible, rather than all reports submitted by residents.
If the council cannot distinguish between reported and confirmed missed collections, please state this and provide the figures held.
Please supply the information electronically in CSV or Excel format where possible.
If providing a street-level breakdown would exceed the appropriate cost limit. Please do not reject the entire request without advising which information can be supplied within the cost limit.