I am writing to request information under the Freedom of Information Act 2000.
Please provide information about Business Intelligence, reporting, performance data, ICT systems and application support for the following areas:
1. Corporate / Council-wide
2. Adult Social Care
3. Children’s Services
4. Education Services
For Corporate / Council-wide Business Intelligence, I mean the person (or managing the team) responsible for corporate BI, corporate reporting, performance reporting, insight, analytics, data warehousing, corporate dashboards, Power BI reporting, Business Objects reporting or equivalent council-wide reporting functions.
For Corporate / Council-wide ICT / Digital / Technology, I mean the person (or managing the team) responsible for overall ICT, digital, technology, business systems, application support, infrastructure or digital services across the council.
For Adult Social Care, Children’s Services and Education Services, I mean the person (or managing the team) responsible: Business Intelligence (which includes: reporting, dashboards, performance data, statutory reporting or management information) and ICT / Digital / Technology (which includes: systems, application support, business systems support, system ownership or digital support for the main operational system used by that service)
To avoid ambiguity, I am not asking for the Chief Executive, Director of Adult Social Care, Director of Children’s Services, Director of Education, Chief Information Officer, Chief Digital Officer, Director of Transformation, Director of Resources, unless that person is genuinely the officer directly responsible for the BI/reporting function or ICT/application support function in that area.
Please provide the information in the following format:
Business Intelligence ICT / Digital / Technology
Service area First name Last name Job title BI/reporting team/service name Main operational IT system used Main reporting tool used Email address, if routinely available Direct telephone number, if routinely available First name Last name Job title ICT/application support team/service name Email address, if routinely available Direct telephone number, if routinely available
Corporate / Council-wide
Adult Social Care
Children’s Services
Education Services
For “main operational IT system used”, please provide the principal system used by the service area for case management, service management, statutory reporting, operational records or core service data. For example, this may include systems such as Liquidlogic, Mosaic, Synergy, Capita ONE, Civica, NEC, in-house systems or other equivalent systems.
For “main reporting tool used”, please provide the primary reporting, dashboarding or analytics tool used for BI/reporting in that area. For example, this may include Power BI, Business Objects, SQL Server Reporting Services, Tableau, Excel, Qlik, in-house reporting tools or other equivalent reporting tools.
Where more than one operational system or reporting tool is used, please provide the main system/tool used for regular BI, reporting, dashboards, performance reporting, statutory reporting or management information.
For “ICT/application support lead”, I am seeking the person or closest equivalent role responsible for supporting, managing or overseeing the relevant ICT systems, application support, business systems support or digital systems used by that service area. This may sit in ICT, Digital, Technology, Business Systems, Applications, Transformation, a service department, a shared service or an outsourced provider.
Where the same person or team is responsible for more than one of the above areas, please show this clearly.
If personal email addresses or direct telephone numbers are not disclosed under FOI, please still provide the officer’s name, job title, team/service name and any generic mailbox or published contact route that can be used to contact the relevant BI, reporting, ICT or application support function.
If the council does not hold a named officer for one or more of these areas, please provide the closest equivalent role responsible for BI, reporting, analytics, performance data, statutory returns, management information, ICT systems, application support, business systems or digital support for that service area.
If responsibility sits within a central corporate BI, performance, insight, data, analytics, ICT, digital, technology or business systems team, please provide the name and job title of the person responsible for supporting each of the service areas listed above, rather than only the overall head of the central team.
If your authority does not have responsibility for one or more of these service areas, for example Adult Social Care, Children’s Services or Education Services, please mark that area as “not applicable”.