I am writing to make a request for information under the Freedom of Information Act 2000.
I am researching how local authorities procure resident-facing digital, customer-experience (CX), web/CMS and conversational/AI software. For each current or expired contract within the last three financial years that Royal Borough of Windsor and Maidenhead holds (or
held) with any of the following suppliers, please provide the information listed below:
Suppliers of interest:
ICS.AI; Jadu; Humley; Civica; Netcall; GovMetric; IEG4; Liberator; Granicus (including govService / Firmstep / govDelivery).
For each such contract, please provide:
1. The supplier name and the product(s) / modules purchased.
2. The total contract value (£).
3. The annual cost or licence/subscription fee (£).
4. The contract start and end dates, and any extension options.
5. The procurement route — i.e. the framework and lot used (e.g.
G-Cloud, a CCS framework, a regional framework) or whether it was a direct award / open tender.
6. The current renewal or re-procurement status (e.g. live, out to tender, due for renewal, expired).
7. Where it can be released, a copy of the contract or the relevant award/tender documentation.
I would be grateful to receive the response in a machine-readable format (e.g. spreadsheet, CSV or searchable PDF) where practical.
I appreciate that some elements may engage exemptions such as section
43 (commercial interests). I would note that contract values and supplier identities are routinely published by local authorities under the Local Government Transparency Code 2015 and on Contracts Finder, and I would ask that any redaction be limited to the specific figures genuinely engaged, with the remainder released. If any part of this request is unclear or likely to exceed the cost limit, please contact me and I will gladly refine its scope.