FOI002705 FOI HR Services

Please treat this as a request for information under the Freedom of Information Act 2000.
To understand how your organisation structures and resources digital delivery, please provide the following concise information:

1. Team Sizes & Structure
For the following teams, please provide total FTEs and the number of managers vs staff:
•    CRM development
•    Web development
•    Web content
•    Digital/UX/Service Design
•    Business Analysts supporting CRM/digital
•    Integration team supporting CRM/Web integrations
•    CIO/Change/Transformation officers supporting CRM/digital/web
Please also confirm:
•    Number of permanent vs temporary staff
•    Number of current vacancies

2. Pay Bands
For each of the above teams, please provide the salary band/grade used for recruitment.

3. Remit
For each team, please provide a short summary of responsibilities including websites managed including subsites and how many online forms the CRM supports.

4. Costs
Please provide:
•    Annual staffing budget for digital/CRM/web functions
•    Annual licence/support costs for CRM, website CMS and integration platforms

5. Platforms Used
Please confirm the CRM system, CMS platform, integration platform and online forms tools currently used.

If publicly available, a link to any recent Digital or Customer Strategy would also be appreciated.