FOI002151 FOI Information Technology

I am writing to request information under the Freedom of Information Act regarding the running costs of your IT service management system (ITSM) at your organisation.

Specifically, I am requesting information on the following:

1. What ITSM solution are you using? E.g. ServiceNow, Hornbill, Halo, Freshservice, Ivanti, BMC, Xurrent, etc

2. Running costs: Please provide the past 18months (since April 2024) costs against the below line items.

1.1 Implementation (if applicable)

1.2 Subscription / Licencing

1.3 Support

1.4 Professional Services (project work etc)

1.5 Managed Services (where applicable)

1.6 Approximate Staff costs ass'c with running the platform

And/Or

1.7 Number of FTE associated to platform operations (if unable to provide answer to 1.6)