I am writing to request information under the Freedom of Information Act regarding the running costs of your IT service management system (ITSM) at your organisation.
Specifically, I am requesting information on the following:
1. What ITSM solution are you using? E.g. ServiceNow, Hornbill, Halo, Freshservice, Ivanti, BMC, Xurrent, etc
2. Running costs: Please provide the past 18months (since April 2024) costs against the below line items.
1.1 Implementation (if applicable)
1.2 Subscription / Licencing
1.3 Support
1.4 Professional Services (project work etc)
1.5 Managed Services (where applicable)
1.6 Approximate Staff costs ass'c with running the platform
And/Or
1.7 Number of FTE associated to platform operations (if unable to provide answer to 1.6)