I am currently studying the IRRV diploma and am looking into the use of AI technology within the welfare benefits systems and would like to know the following please.
1) What application is used by your authority to administer welfare benefits?
2) within that system what 'automation' is being used to administer welfare benefits? (this includes auto assessments, DWP APIs, RTI processing online self service and robotic process assessments)
3) within that system what 'Artificial intelligence' is being used to administer welfare benefits? (this includes Fraud detection, risk scoring, Natural language processing, document recognition and predictive analytics)