FOI001778 FOI Revenues and Benefits

Under the Freedom of Information Act 2000, I hereby request copies of the following information relating to your council’s use of private enforcement agents (HCEOs) over the past five years:
1.    Contracts & Frameworks
o    All contracts, framework agreements or service-level agreements under which your council engages High Court Enforcement Officers (or equivalent bailiff services), including firm names, contract dates, and any extensions or renewals.
2.    Complaints & Audit Data
o    Any internal audit reports, complaints registers or data analyses concerning HCEO conduct, including numbers of complaints received, outcomes, and any remedial actions taken.
3.    Risk & Governance Policies
o    Copies of any risk-assessment documents, governance policies or due-diligence assessments (including insurance reviews) your council uses to monitor or vet enforcement firms.
4.    Council–Agent Communications
o    All email correspondence, meeting agendas and minutes between this council and any HCEOA member firm concerning enforcement-agent performance, complaints or operational matters.
5.    Scrutiny Committee Records
o    Agenda papers, briefing notes and minutes from Overview & Scrutiny Committee or Audit Committee meetings where private-enforcement arrangements or HCEO performance were discussed.
6.    Performance Metrics & Payments
o    Quarterly or annual KPI reports, scorecards or payment schedules tracking enforcement-agent performance (e.g. levies collected, revenue share, performance deductions or bonuses).
7.    Training & Vetting Requirements
o    Details of any training, accreditation or vetting standards imposed on contracted HCEOs (for example, ECHR/vulnerability training), and dates of last review or update.
8.    Regulatory & MP Correspondence
o    Any letters or emails between your council and Members of Parliament, governmental departments (e.g. MoJ, ICO, HSE) or regulatory bodies (e.g. HCEOA, SRA) regarding private enforcement arrangements.