196501-470316 FOI Customer Services

The information that we require, under the Freedom of Information Act, is as follows:

1) Do you use a tool for live chat/ web chat?

2) If so, which supplier do you use for this tool?

3) How much do you spend annually on a live chat/ web chat tool?

4) Which month & year does your contract with your supplier end?

5) Who is the budget holder for this contract?