Privacy notices: Environment and waste

List of all privacy notices for waste and recycling, watercourse application, property flood database, energy switch to save, green home grants, van permits.

Environmental Health Residential Services form: Privacy notice

Who we are

Environmental Health – Residential Services 
Royal Borough of Windsor and Maidenhead
Town Hall
Maidenhead
SL6 1RF
Email: Residential.services@rbwm.gov.uk.

Lawful basis for processing the information

General Data Protection Regulation Article 6(1)(e) – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Legislation:

  • Housing Act 2004.
  • Housing and Planning Act 2016.
  • Renters Rights Act 2025.

How we collect information

Personal data is collected from you through the following means:

  • Online ‘report it’ form.
  • Email.
  • Telephone.
  • Handwritten letter.
  • Directly from customers who attend the Local Council Office.
  • Partner agencies who may refer residents to our services.

What information is collected

The type of information collected from you includes:

  • Name.
  • Address.
  • Telephone number.
  • Email address.
  • Ages and genders of those living in the household.
  • Information about the condition of the property.
  • Financial information relevant to any tenancy offences or breaches.

How we use the information provided

The Council has a legal duty to assess properties for the presence of hazards and to enforce landlord legislation in its area. We will use any information you provide to us to complete these investigations.

Who has access to the information about you

We may share your information with the following internal services:

  • Environmental Health.
  • Trading Standards.
  • Community Safety Team.
  • Housing advice and homelessness services.
  • Adult and Child safeguarding teams.
  • Planning and Building Control.
  • Revenues and Benefits team.

Who we may share your information with

We may share your information with the Police and/or Fire and Rescue Service.

How long we store your information

We will process your personal data for the above purposes for no longer than necessary. Full details of our retention schedule can be given upon request. 

Does your service utilise automated decision making? – No.