Make a complaint

Please click on one of the links below for further information about each of these.

Informal resolution

Most concerns that are raised with the council can be resolved without you needing to make a formal complaint. These include requests for service such as missed bins, noise concerns etc. which can be raised directly with the service involved or logged using our ‘Report It’ forms.

Please check before you make a complaint to see if there is a form available.

Some concerns need to be logged through an alternative process, such as:

• planning enforcement investigation requests.
• parking appeals. 
• insurance claims against the council - Please note that claims against our partner organisations and contractors may need to go through their own insurance departments.

If you are not sure whether or not your concern should follow an alternative process, please email complaintsandcompliments@rbwm.gov.uk and we will be able to advise you.

If the problem continues or you do not feel the issue has been resolved by local resolution, then you can log a formal corporate complaint.