Mental wellbeing service

Mental Wellbeing support concentrates on daily wellbeing, social functioning and quality of life. We use a strengths-based approach, which means we work with you to understand what matters to you, the strengths and resources that you have and the available support that helps you stay independent. 

We also work collaboratively with health services, housing teams, and community partners to provide coordinated support that promotes independence, inclusion, and wellbeing. The Mental Wellbeing Service does not replace existing health services. 

For any concerns related to your physical or mental health, then please contact your GP or, your named NHS mental health professional if you are already open to a specialist community mental health service. For urgent help call NHS 111.

Any adult (aged 18 or above) living in the Royal Borough whose primary social care need relates to either: 

• mental health, 
• or autism or,
• other neurodevelopment conditions. 

You do not need to be open to secondary NHS mental health services to access social care support. 

An assessment means we meet you and talk about your situation. 

We'll ask you some questions about your wellbeing and how you're managing in your daily life, to determine if you have needs for care and support. Anyone over the age of 18 who asks for a social care needs assessment has the right to have one. 

If you find it very difficult understanding the process or telling us what you want and you don’t have anyone else who can help you, we can arrange for an independent advocate to assist. Please discuss this with us before the assessment, so we can make suitable arrangements.

The eligibility decision-making process involves the consideration of the following:

1. Whether your needs for care and support arise from certain physical or mental conditions.
2. As a result, you are unable to achieve at least two of the following:
   1. Feed yourself.
   2. Maintain personal hygiene (keeping clean).
   3. Manage toilet needs.
   4. Be appropriately clothed.
   5. Stay safe in your own home.
   6. Manage the housework in your home.
   7. See and keep in touch with friends and family and meet new friends.
   8. Work, volunteer or do education and training you may need.
   9. Make use of necessary facilities or services in the local community including public transport, and recreational facilities or services.
   10. Carry out any caring responsibilities you have for a child.
3. Consequently, there is a significant impact on your wellbeing.

While we assess you we will consider whether you are eligible for continuing health care funding. This is usually provided to people who are assessed as having a primary health need. We will provide you with more detail about this if relevant to you.

If after your assessment you're not allocated a practitioner at this time.

The team can provide:

• Signposting to other statutory and community services.
• Information, advice and guidance.
• Links to voluntary organisations, peer support and wellbeing groups. 

If you are eligible for ongoing care and support services, we will work with you to agree on what kind of care and support you need. We will also work out the amount of money needed for your care and support needs to be met. This is called a personal budget.

We will work closely with you and our health partners to ensure that you receive an integrated package of care and support that meets your needs.

The Brokerage team and your practitioner will arrange your support and look at the whole of the market to help find the most suitable provider for you and your situation.

If we can't help you because your assessment shows you're not eligible for social care support, we will always tell you about other organisations that could help you.

We will arrange a financial assessment to decide whether or not you will have to pay for your care and support. How much you pay depends on your income and outgoings. The assessment will also take into account how much savings you have. This will also be affected by whether you receive a continuing health care package.

If you have more than £23,250 in savings and capital, or more than £46,500 if you are assessed as a couple, you will have to pay the full cost of any support you require. You can still ask for an assessment of your care needs but you will not qualify for any funded support.

If your savings and capital drop below £23,250, then you would be expected to pay a contribution for your services.

Your personal budget is made up of the contribution you are assessed to pay along with any top up from the council, if your assessed contribution is unable to meet your needs.

If you receive support from us, we will keep in touch to make sure things are working well. This is called a review. A review happens at least once a year unless your circumstances change or you feel things are not working.

It may be necessary to do a new assessment to find out what has changed.

You can involve your support networks to help share your experiences and wishes.

We support carers for people with mental health needs and people who are neurodivergent who may be experiencing stress, anxiety, and emotional strain in their caring responsibilities. We respond sensitively to carers' needs and provide reassurance, information, and support. 

The Royal Borough of Windsor & Maidenhead (RBWM) has a dedicated team of Approved Mental Health Professionals (AMHPs), led by a Lead AMHP.

AMHPs act on behalf of the Local Authority to consider whether a Mental Health Act assessment is required. A key responsibility of the AMHP role is to uphold and protect the rights of individuals, ensuring that all less restrictive options have been fully explored before compulsory admission to hospital is considered. 

When a referral is received, the AMHP Service will liaise with relevant agencies, including local NHS mental health services, to determine whether a Mental Health Act assessment is appropriate and to coordinate the assessment process.
 

Please contact the Front Door Team if you wish to self-refer or refer someone you know to Mental Wellbeing Service:

Email: adultsocialcarefrontdoor@rbwm.gov.uk

Phone: 01628 683744

• Berkshire Health Care Foundation Trust (BHFT) Mental Health Service 0300 365 2000
• Advocacy People 0330 440 9000