Trader must pay more than £16,000 in compensation for unfair commercial practices


A trader has been ordered to pay thousands of pounds in compensation thanks to a successful Trading Standards prosecution by the Royal Borough of Windsor & Maidenhead.

Terence Jordan, also known as Terry, who is in his early thirties and used multiple addresses, pleaded guilty to engaging in unfair commercial practice contrary to the Consumer Protection from Unfair Trading Regulations 2008. 
It related to incidents at six households between September 2017 and November 2018, including one in Windsor, where he supplied emergency glazing services to customers. 

Jordan, who also uses the surname Jordon, received a four-month prison sentence, suspended for two years, and will pay compensation of £16,783 to his victims within six months. This figure includes a separate judgement of £2,705 made to one of the victims in the civil courts.

He also received a Criminal Behaviour Order stating he cannot take more than a 50% deposit before any work is done and 25 days of rehabilitation activity requirement when he appeared at Reading Crown Court on Friday 13 August.

In engaging in unfair commercial practice, this contravened the requirements of professional diligence and distorted, or was likely to distort, the economic behaviour of the average consumer with regard to the product, namely: 

  • By putting consumers under undue pressure to engage or continue with his services
  • By falsely implying that work would be carried out with a reasonable degree of care and skill
  • By falsely implying that materials used would be suitable for the purpose for which they were intended
  • By charging amounts in excess of what is reasonable for the work required 
  • failing to carry out work with a reasonable degree of care and skill
  • By failing to give proper particulars of his identity and trading address, thereby preventing consumers from availing themselves of their post-contractual rights as contained in the Consumer Rights Act 2015.

Councillor David Cannon, cabinet member for public protection, said: “This was a long and complex case and I’d like to pay tribute to the dedication of the council’s Trading Standards team in bringing this case to court and securing a conviction.

“We are determined to protect our residents from unfair and unacceptable behaviour by traders and will not hesitate to take action. 

“In this particular case the residents were in a vulnerable position and needed Jordan’s services as matter of urgency. It is therefore particularly pleasing to get a positive result in this case which sends a strong message that we will not tolerate traders operating in this way.”

Jordan used a number of trading names including East London Glaziers, East London Glazing, Skyline Glazing, London Glass and Sameday Glazing.