Lifting of the current eviction ban; support available from the Council’s Housing Service


As the moratorium on evictions ends, we wanted to let you know about the advice and guidance available to tenants from the Council’s Housing Service.  

Any private rented sector tenant served with an eviction notice, or who is concerned about meeting their rental obligations, can contact the Council’s Housing Options Team and speak with a Housing Options Officer about their options. The threat of losing accommodation is a difficult time for any household but the Council’s Housing Service is here to help.  

If you’re a tenant concerned about losing your home

If you’re a tenant concerned about losing your home because you have been served a notice to leave your accommodation, or are struggling to pay your rent, you can complete an online self-referral to the Council’s Housing Options Team.

When we call you back, we will ask you for information about your household, your financial circumstances and your current accommodation, we may also ask you to upload supporting documents to your account. Having this information to hand will help to help to ensure we can triage and assign a case officer as quickly as possible.  

If you’re a landlord or letting agent

Letting agents and landlords can play an important role in signposting tenants to the advice and information available to them but can also now refer tenants directly to the Housing Service for advice and information. 

As a landlord or letting agent you can

Speak with your tenants to make them aware of the Council’s Housing Options Service.

Register to use ALERT, our referral portal for professionals, so that you can refer tenants directly to the Council’s Housing Options Service.

Use ALERT to refer households whom you believe are at risk of homelessness and would benefit from speaking with us 
You can register to use ALERT online. Please note that this portal is only available to professional organisations and cannot be used for self-referrals.  

At this unprecedented time the Council is working with high numbers of households who are seeking alternative private rented sector accommodation. The Council operates a private rented sector access scheme designed to help with this. If you are a letting agent or landlord looking for a new tenant, we may be able to help. Please get in touch with our Accommodation Team on 01628 683803 for further information.