Important changes to bin collections in Windsor and Maidenhead

Published

Important changes to waste and recycling services in the Royal Borough will be taking place next week for a small number of residents. 

Those affected by the changes will be informed of the new arrangements by letter this week.

Councillor David Coppinger, lead member for waste, planning and Maidenhead, said: “In order to address the waste and recycling collection issues that some residents have experienced following the move back to weekly collections, we are changing the collection day for a small number of households in the borough. This means that they will receive a more reliable and effective service moving forward.

“These changes will mean that the workload is spread more evenly across the crews and across the week, the intended outcome being to reduce the number of missed collections that are happening on some days currently. 

“The changes will come into effect from week commencing 26 October and every household whose collection day is changing will receive a letter detailing the changes in advance of this date. 

“We kindly ask that if you receive a letter advising you of a collection day change, that from next week you put your bin out on the new collection day detailed in your letter and not on your current collection day.

“Please remember that unless you have help with your bins/collections your waste and recycling bins must be visible on the boundary of your property by 7am on collection day.

“Since the move back to weekly collections and the introduction of new collection routes, we have been monitoring the bin collection service. We have worked closely with Serco to make necessary improvements and this has resulted in a reduction in missed collections over the past few weeks and we hope that by changing the collection day for a small number of residents, we will see a further reduction in missed bins. 

“We want to stress that no waste collection service will eradicate missed bins completely, as there may be factors outside of the waste contractors control that prevent collections on any given day. If you are a resident and you experience a missed collection moving forward, we encourage you to continue to report it online via the ‘report a missed bin’ page on our website. 

“We will keep the service under review, and we hope this latest change will continue the improvement we have seen over the last few weeks.

“We would like to apologise for the inconvenience residents have experienced with the waste and recycling services and thank you for your continued support and patience.”

You learn more about the councils’ waste and recycling services on the council website. To report a missed bin, please visit the report a missed bin page on our website: https://www.rbwm.gov.uk/home/environment-and-waste/recycling-and-rubbish/report-missed-bin.