Additional bus pass information

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To apply for a new bus pass please complete this form.

Apply for a new bus pass

Submit your application with the relevant documentation to customer.services@rbwm.gov.uk

To renew your bus pass please complete this form.: 


You may also renew by phone to Customer Services - please call 01628 683800. You will need to confirm your name, address and current bus pass number. We will then post your new pass to you. 

If you have moved home or changed your name you will need to reapply online, with evidence that you are a permanent resident of the Royal Borough of Windsor & Maidenhead and, if relevant, evidence of your name change.  Please note that an Advantage Card is not suitable proof of residence. You will also need to upload your current bus pass. 

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What should I do with a pass that is no longer needed? 

Please return the bus pass to: 

Concessionary Fares 
Maidenhead Library 
St Ives Road 
Maidenhead 
SL6 1QU 

We will cancel the bus pass and destroy it securely.  

I have recently moved into the Borough, but still have my National Bus Pass from another English Local Authority. Do I need to apply for a new bus pass? 

You need only apply for a new national bus pass when your current pass expires, even if your current pass was issued by a different local authority. 

My pass doesn't scan on electronic readers on buses 

The chip in your card may be faulty. Please contact us on 01628 683800. 

What does the National Bus Pass look like? 

Four types of passes are issued within the Royal Borough: 

  1. Bus passes for older people feature a blue strip down the right-hand side. 
  2. Bus passes for disabled people feature an orange strip down the right-hand side. 
  3. Companion bus passes for older people feature a blue strip down the right-hand side with a capital C in the top right-hand corner. 
  4. Companion bus passes for disabled people feature an orange strip down the right-hand side with a capital C in the top right-hand corner. 

There is a red rose and ribbon running across the top of the cards to represent England. You will also see the Royal Borough crest on the top right. 

How will my personal information be used? 

Following your application for a national bus pass, further checks will be made using the information you provided to verify your eligibility. 

The Royal Borough has a duty in law to administer a national bus pass scheme for qualifying residents. We will contact you if our checks indicate that you may not be eligible. 

The personal details used to produce your pass will be processed in accordance with the Data Protection Act 2018. Further information about data protection and your rights are available on our website and on the Information Commissioner's Office website

Library and resident services : Contact details

For further assistance or information please contact us at:

Library and Resident Services - Royal Borough of Windsor and Maidenhead,
Maidenhead Library, St Ives Road,
Maidenhead SL6 1QU.
Telephone: 01628 683800