Can I order a food waste bin?
Please check before you order if you have a food waste bin at home already. If you don’t have a food waste bin and you would like to start recycling your food waste, please complete the order a new bin online form.
Can I order an indoor food caddy?
We do not supply indoor food caddies. But you can use an ice cream tub or any other sealable container to store your food waste in your kitchen before decanting into your outdoor food waste bin.
Can I order a larger rubbish bin?
Please note we only provide larger bins to households of six or more people, five or more with a baby under two in nappies or those who have a medical need (such as disposal of incontinence wear or packaging related to medical treatment at home that cannot be recycled). Please only apply for a new bin if you meet these criteria.
If your household meets the above criteria and your bin is smaller than 240 litres or 106cm high, 58 cm wide and 74cm deep or you require an additional bin you can apply online by completing the order a new bin form.
If your household does not meet this criteria but you are struggling for space, please look at the tips on reducing your waste.
If you apply for a new bin and you do not meet the above criteria, we will not be able to provide a larger bin.
Can I order an additional recycling bin?
Yes, we can provide additional recycling bins, but please make sure you are making the most of the space in your recycling bin by flattening cardboard and squashing plastics, tins and cans before you order an additional bin.
I have recently ordered a new bin when will I receive it?
We aim to deliver new bins in 10 working days, but this may take slightly longer at times of high demand.
My bin is broken can I order a new one?
Yes, if your bin is broken you can order a new one online by completing the order a new bin form.