Applications are processed from Monday to Friday. You will be required to provide proof of your income and financial situation before an assessment is completed. Wherever possible, a decision will be made within 48 hours however this will be dependent on the receipt of the necessary financial information. When a decision has been made you will be notified by letter, telephone, email or in person at our local office.
The council may seek repayment of the monetary value of any award from the recipient if it comes to the council's attention that a grant has been awarded as a result of:
- misleading information
- deception or
The council may take action to recover the sum through the appropriate legal processes in line with the council's counter-fraud policy, which is committed to ensure that benefits and grants are delivered to those citizens who have a true entitlement to them.
If the council becomes aware that an applicant has received a grant, payment or loan from another source for the same purpose as that which an award has been made, the council may seek repayment of the monetary value of the award.
Furthermore, where it comes to the council's attention that an award has been used for a purpose other than that for which it was intended, or that an award has been sold (except where the item can reasonably be expected to be at the end of its useful life) the council may seek repayment of the monetary value of that award.