Who we are
Library and Resident Services
Royal Borough of Windsor and Maidenhead
St Ives Road
Maidenhead SL6 1RF
Lawful basis for processing information
Traffic Management Act 2004.
Article 6(1)(e) of the General Data Protection Regulation - processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
How we collect information
Personal data is supplied by service users in form of an email or letter or over the phone.
Categories of information
We collect the name, address, bank account details, evidence of payment, residency details.
How we use the information provided
We use the information to assess and process a refund request.
Who has access to the information about you
Library and Resident staff use information to assess and process refund request.
Who we may share your information with
We share the information with our finance service to enable the refund payment to be made.
How long we store your information
Your information will be held for six years per our obligations to retain financial records under the Local Government Finance Act 1992.
Does your service utilise automated decision making: No