COVID19 : Housing and Foodbank

Rough Sleepers

The outreach team and community wardens are working extended hours to ensure we reach any rough sleepers who are not yet engaged in our Rough Sleeper Pathway. If you are concerned about someone sleeping rough in the borough, please make a referral through streetlink

Alternatively, if you see anyone rough sleeping you can make direct contact with the team on the duty number 01628 683803 or email housing@rbwm.gov.uk – we will make every effort to make contact with all rough sleepers and bring them in from the streets via the pathway or reconnection. 

The Windsor Homeless Project will continue to open Mondays, Wednesdays and Fridays from 11am to 2pm at Holy Trinity Church, Windsor and from 12.30pm to 2.30pm on Saturdays at St Stephens Church, Windsor, to offer a hot meal and support to those experiencing homelessness in the borough.  

Maidenhead Food share have generously donated a number of emergency food bags for our rough sleepers to be distributed by the outreach team and community wardens, while working with them to bring them in from the streets. 

John West House 

We continue to work in partnership with Browns Community Services to continue the wrap around support offered to those already in the pathway to ensure they can remain in the accommodation during daytime hours.  

Household in temporary accommodation

All households in temporary accommodation are being contacted via their customer portal and/or text message to re-assure them we are here and available if they need any support. 

Homeless or threatened with homelessness

Anyone who is homeless or threatened with homelessness should contact the duty number 01628 683803, we are undertaking all interviews/meetings over the telephone to ensure the appropriate support/advice/ accommodation can be provided if needed.  

General housing advice – including housing register and allocations 

Anyone requiring general housing advice please email housing@rbwm.gov.uk.

Food Bank

If anyone is facing financial hardship and need to access either food bank they can call the duty phone number on 01628 683803. A request for a food voucher must be requested before attending either foodbank. Requests will be assessed over the phone. Both food banks will try wherever possible to arrange delivery of food parcels i.e. if the customer is self-isolating.

The location and opening times for both food banks are below:
 
Maidenhead Foodshare  

The New Market, King Street, Maidenhead SL6 1DR. 

  • Wednesday evenings   6pm- 7pm 
  • Saturday mornings       9.30am - 11am 

Alternative collection points are available from: 

  • St Peters Church centre, Furze Platt : Wednesdays  10.30am - Midday 
  • Cox Green Community Centre : Wednesday  6.30pm - 7.15pm 
  • Jubilee Church, Marlow Road : Friday  11.30am -  1pm 
  • Elisabeth House, Cookham : Thursdays/Fridays, 10am - Midday  

Windsor Food share – Dedworth Green Baptist Church, Smiths Lane SL4 5PE 

  • Open Thursdays only 1.30pm-2.30pm. 

Housing team : Contact details

For further information, please contact us by:

Housing Options Service
Royal Borough of Windsor and Maidenhead
Town Hall, St Ives Road
Maidenhead SL6 1QU
Telephone: 01628 683803