Injuries and or vehicle damage

Table of Contents

If you are injured or your vehicle or other property is damaged you have the right to make a claim for compensation. However, it should be noted there is no automatic right to compensation. We are only able to pay where evidence of negligence or a breach of statutory duty exists.

To make a claim, download the third party incident report form and return it to us either by email to insurance@rbwm.gov.uk or by post to the Town Hall.

Please ensure you complete the form in sufficient detail for us to investigate the matter – this means completing all relevant sections, including an accurate location description or map, and including any relevant documents or photographs. 

Once we have received your claim we will investigate the circumstances using the information you have provided. We may ask you to meet on site with a council officer. You may need to provide additional evidence to support your allegation. When we have finished our investigations there are three possible outcomes: 

  1. The claim will be rejected if we can demonstrate that the council acted responsibly.
  2. The claim will be accepted and subject to appropriate documentary evidence a settlement will be negotiated with you. 
  3. It may be that someone else responsible for the incident or the location where it happened. If this is the case your complaint will be against them, not us. We will try to provide their contact details to assist you.

Please think carefully before making a claim. The council self funds the majority of claims so compensation is paid from its own financial resources.

It is possible you may have other insurances that cover the damage. The quickest and easiest  way of dealing with the matter would be to pass your claim to them to settle directly.

Insurance and risk team : Contact details

For further information, please contact us by:

Insurance and Risk Team - Royal Borough of Windsor and Maidenhead
Town Hall, St Ives Road
Maidenhead SL6 1RF

Telephone: 01628 796109