Get help with paying energy bills

Energy bills are rising. Friday 1 April 2022 the energy cap increased, and further rises are likely in October 2022. Ofgem provides more information about the energy price cap on their website.

Support available to help with rising energy costs is set out below. This includes financial help with bills, support and advice to improve the energy efficiency of your home. Improving energy efficiency helps to manage energy bills into the future.

Council tax energy rebate

You may be entitled to a one-off cash grant to assist with the rising costs of energy.  
There are two schemes running:

  1. An award of £150 for most residents in council tax bands A – D. 
  2. A discretionary award for residents in Bands E-H. 

Please see our council tax energy rebate webpage for further information.

What to do if you’re struggling to pay your energy bills 

Make your home more energy efficient, lower your energy bills and reduce your carbon emissions.
By making your home more energy efficient, you can reduce your energy use and make your home warmer.

This can include changing the way you heat your home, adding insulation to reduce loss of heat, and generating your own renewable energy. 

The Energy Saving Trust

The Energy Saving Trust have information on:

Scottish and Southern Electricity (SSEN)

SSEN also provide good advice on how to reduce your carbon footprint and save money.

Sustainable Warmth Scheme

This is a free scheme suitable for those who are at risk of fuel poverty and is appropriate for both off-grid and on-grid homes. If you are eligible, you could receive energy efficiency upgrades such as wall, floor and roof insulation, window upgrades, heat pumps, solar panels, and solar thermal panels.
To be eligible:

  • You must have a household income of, or lower than, £30,000 and / or be in receipt of benefits and;
  • Your property must be difficult to keep warm - for instance, it has a low EPC rating. 

Upon receiving your application and permission, Warmworks, our scheme partner, will assess your eligibility and arrange a suitable date to carry out property surveys to determine which installations will benefit your properties energy efficiency best. From here, you will be informed of the result, and upon your agreement, a date will be arranged for installation of the measures.
To apply please visit Sustainable Warmth Grant Scheme Application Form ( or free-call the Energy Trust on 0808 196 8255.  

You can also see details about this scheme and new energy saving schemes on RBWM Together
Applications will be assessed, with the installations coming to an end on Friday 31 March 2023, or when the funding has been exhausted.

Flexible Home Improvement Loans

We offer a Flexible Home Improvement Loan scheme aimed at helping homeowners aged 60 years or over to carry out improvements or repairs to make their homes:

  • Safer.
  • Warmer.
  • Healthier.
  • More comfortable.

Loan offers we have made have included funding to provide:

  • New kitchens.
  • Bathrooms.
  • Re-roofing.
  • Replacement boilers.
  • Complete central heating systems.
  • Double glazing.
  • Solar panels.

Please see our Flexible home improvements loan webpage for further information.


DraughtBusters is a service in which volunteers offer to fix draughts for free! They especially want to help those who might find it difficult to heat their homes. Request help by emailing

Switch to a smart water meter

You can achieve a significant reduction in your water bill, by changing from a set fee to a water meter. Please visit the Thames Water website, for more information. However, it is important to note, if you are a very large household, your bill could go up.