COVID19 : Community response

Royal Borough of Windsor and Maidenhead is working with local charities and other partners to provide a community response for those who don’t have support and need advice or practical help.  This is not an alternative to the NHS or social services.

For COVID-19 health advice visit: www.111.nhs.uk  

  1. In an event someone is unwell you need to follow government guidelines, stay indoors and call 111.
  2. If you suspect you have COVID-19 and need to be tested call 119.
  3. If you suspect or have been informed there is an outbreak you need to call 01628 683820.  

If you would like to volunteer, please email : volunteer@RBWM.gov.uk.

If you are vulnerable/shielded or need support call 0203 5148117 during opening hours:

  • Monday - Friday 9am to 4pm

Other useful resources

Contact numbers

  • Citizen Advice Maidenhead - 01628 674842
  • Universal Credit helpline - 0800 328 5644
  • Concerned about the safety of an adult - 01628 683744 (out of hours 01344 786543)
  • Concerned about the safety of a child - 01628 683100 (out of hours 01344 786543)
  • Samaritans – 116 123
  • Domestic Abuse Stops Here (DASH) Charity 01753 549865 (Monday-Friday, 9am-5pm)

Document downloads

Community response

Good news stories

Good news stories from around the borough including Cookham SOS and Maidenhead community hub.

Cookham SOS

Elizabeth House Day Centre in Station Hill was initially the hub of Cookham SOS, but when it had to shut its doors due to COVID 19, Trustees donated its building and resources including staff and telephone numbers to the project which provides contact (befriending), shopping, prescription collection / delivery and dog walking to local residents. A virtual day centre has been provided to existing members of the Day Centre by keeping regular contact with those who would otherwise be on their own. 

Maidenhead community hub

The Magpies Community Hub supports people living in Maidenhead and the surrounding areas who need support with day to day tasks such as shopping, collecting prescriptions or dog walking whilst self-isolating.

The hub has been set up specifically as a result of the Pandemic through the charitable arm of
Maidenhead Football Club and is run by the Maidenhead United Community Trust.

Health tips

Document name Type Size
Be a good neighbour on the phone pdf 393.33 KB
Health tips at home pdf 250.01 KB
Quit smoking pdf 254.71 KB

Information for businesses

Are you self-employed and unable to work? Or have you recently lost your job or been furloughed? Are you a business owner in crisis and in need of a business loan? Do you need support as a tenant or advice as a landlord? There are lots of ways you can access help, support and guidance. Always refer to the government guidelines for further information on each of these areas.

Document name Type Size
Information for businesses, landlords and tenants pdf 356.33 KB

Local welfare

Document name Type Size
Managing your bills pdf 283.42 KB
Social media advice pdf 266.84 KB

Mental health and wellbeing

Support for families and single people

Are you a parent, family or single person in need of support or help? Are you struggling to pay your bills or in need of financial support? You can get access to different types of support and/or help to understand what benefits you might be entitled to claim.

Document name Type Size
Support for families, parents or single people in crisis pdf 340.42 KB